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	<title>Newsonomics &#187; Itch the Niche</title>
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		<title>The Newsonomics of Pricing 101</title>
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		<pubDate>Fri, 04 May 2012 14:12:16 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
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		<guid isPermaLink="false">http://newsonomics.com/?p=15082</guid>
		<description><![CDATA[Let’s start with this basic principle: People won’t pay you for content if you don’t ask them to. That’s an inside-the-industry joke, but one with too much reality to sustain much laughter. It took the industry a long time to start testing offers and price points, as The Wall Street Journal and Walter Hussman’s Arkansas Democrat-Gazette provided lone wolf examples.
The corollary to that principle? If you don’t start to charge consumers — Warren Buffett on newspaper pricing: “You shouldn’t be giving away a product that you’re trying to sell.” — then you can’t learn how consumers respond to pricing. Once you start pricing, you can start learning, and adjust.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
<p>When the price of your digital product is zero, that’s about how much you learn about customer pricing. Now, both the pricing and the learning is on the upswing.</p>
<p>The pay-for-digital content revolution is now fully upon us. Five years ago, only the music business had seen much rationalization, with Apple’s iTunes having bulled ahead with its new 99-cent order. Now, movies, TV shows, newspapers, and magazines are all embracing paid digital models, charging for single copies, pay-per-views, and subscriptions. From Hulu Plus to Netflix to Next Issue Media to Ongo to Press+ to The New York Times to Google Play to Amazon to Apple to Microsoft (<a href="http://www.wired.com/epicenter/2012/04/microsoft-nook-interesting/">buying into Nook this week</a>), the move to paid media content is profound. The imperative to charge is clear, especially as legacy news and magazines see their share of the rapidly growing digital advertising pie (with that industry growing another 20 percent this year) <a href="http://newsosaur.blogspot.com/2012/04/newspaper-digital-ad-share-hits-all.html">actually decline</a>.</p>
<p>Yes, it’s in part a 99-cent new world order as I wrote about last week (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-99-cent-media/">The Newsonomics of 99-Cent Media</a>&#8220;), but there are wider lessons — some curiously counterintuitive — to be learned in the publishing world. Let’s call it the newsonomics of Pricing 101. The lessons here, gleaned from many conversations, are not definitive ones. In fact, they’re just pointers — with rich “how to” lessons found deeper in each.</p>
<p>Let’s not make any mistake this week, as the Audit Bureau of Circulation’s <a href="http://www.poynter.org/latest-news/mediawire/172294/abc-newspaper-circulation-rose-in-last-six-months-5-on-sundays/">new numbers</a> rolled out and confounded most everyone. Those ABC numbers wowed some with their high percentage growth rates. Let’s keep in mind that those growth numbers come on the heels of some of the worst newspaper quarterly reports issued in awhile. Not only is print advertising in a deepening tailspin, but digital advertising growth is stalled. Take all the ABC numbers you want and tell the world “We have astounding reach” — but if the audience can’t be monetized both with advertising and significant new circulation revenues, the numbers will be meaningless.</p>
<p>When it comes to dollars and sense, pricing matters a lot.</p>
<p>Let’s start with this basic principle: People won’t pay you for content if you don’t ask them to. That’s an inside-the-industry joke, but one with too much reality to sustain much laughter. It took the industry a long time to <em>start testing</em> offers and price points, as The Wall Street Journal and Walter Hussman’s Arkansas Democrat-Gazette provided lone wolf examples.</p>
<p>The corollary to that principle? If you don’t start to charge consumers — <a href="http://www.forbes.com/sites/jeffbercovici/2012/02/27/did-warren-buffett-just-bash-the-washington-posts-strategy/">Warren Buffett</a> on newspaper pricing: “You shouldn’t be giving away a product that you’re trying to sell.” — then you can’t learn how consumers respond to pricing. Once you start pricing, you can start learning, and adjust.</p>
<p>We can pick out at least nine emerging data points:</p>
<ul>
<li><strong>33-45 percent of consumers who pay for digital subscriptions click to buy before they ever run into a paywall.</strong> That’s right — a third to a half of buyers just need to be told they will have to pay for continuing access, and they’re sold. As economists note that price is a signal of value, consumers understand the linkage. Assign what seems to be a fair price, and some readers pay up, especially if they are exposed to a “warning” screen, letting them know they’ve used up of critical number of “free” views. Maybe they want to avoid the bumping inconvenience — or maybe they just acknowledge the jig’s up.</li>
<li><strong>If print readers are charged something extra for digital access, then non-print subscribers <em>are more likely</em> to buy a digital-only sub.</strong> Why pay for digital access is the other guys (the print subscribers) are getting it thrown in for “free”? Typically, Press+ sees a 20-percent-plus increase in signups on sites that charge print subscribers something extra. That extra may be just a third or so of the price digital-only subscribers pay (say, <a href="http://chronicle.augusta.com/subscribe">$2.95</a> instead of $6.95), but it makes a difference. Consequently, Press+ says 80-90 percent of its sites charge print subscribers for digital access. The company now powers 323 sites and thus has more access to collective data than any other news-selling source.</li>
<li><strong>You can reverse the river, or at least channel it.</strong> The New York Times took a year, but figured it out righter than anyone expected. It <a href="http://www.niemanlab.org/2011/03/call-it-the-frank-rich-discount-the-sunday-new-york-times-moves-from-premium-product-to-loss-leader-and-the-best-deal-for-digital-access/">bundled its Sunday print paper</a> (still an ad behemoth) with digital, making that package $60 or so a year cheaper than digital alone. The result, of course, is that Sunday Times home delivery is up for first time since 2006. It’s not just NYT or the L.A. Times which have embraced Sunday/digital combos. In Minneapolis, the Star Tribune began a similar push in November. Now, of its 18,000 digital-only subscribers, 28 percent have agreed to an add on the Sunday paper, for just 30 cents a week, says CEO Mike Klingensmith (<a href="http://www.niemanlab.org/2012/05/a-twin-cities-turnaround-the-star-tribune-carves-a-path-back-through-growing-audience/">“A Twin Cities turnaround?”</a>). So we see that consumers may well be more agnostic about platform than we thought. Given them an easy one-click way of buying even musty old print, and they will. Irony: If you hadn’t charged them for digital access, you probably wouldn’t have sold them on print.</li>
<li><strong>New products create new markets.</strong> 70 percent of <em>The Economist</em>‘s digital subscribers are not former print subscribers, <a href="http://www.adweek.com/news/press/economist-reveals-digital-circ-139933">says</a> Paul Rossi, managing director and executive vice president for the Americas. That’s surprising in one sense, but not in another. Newspaper company digital VPs will tell you that they’re surprised to see how little overlap there is between their print audience customer bases and their digital ones. The downside here: Many print customers seem not to value digital access that much. The Star Tribune is finding a low take rate of 3 percent of its Sunday-only print subscribers willing to take its digital-access upsell. One lesson: The building of a new digital-mainly audience won’t be easy and will require new product thinking; it’s not that easy just to port over established customers.</li>
<li><strong>The all-access bundle must contain multiple consumer hooks.</strong> Sure, readers like to get mobile access as well as desktop and print, and maybe some video. Yet some may especially prize the special events or membership perks they are offered, as the L.A. Times is banking on (and start-ups Texas Tribune, MinnPost, and Global Post have applied outside the paywall model). Some will like the extras, like The Boston Globe telling its new 18,000 digital subscribers, as well as its print ones, that they now get “free” Sunday Supper ebooks (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-100-products-a-year/">The Newsonomics of 100 Products a Year</a>&#8220;). Sports fanatics or business data lovers will find other niches to value — and ones that make the whole bundle worthwhile. Archives — and the research riches they offer — will prove irresistible to some. In 2012, a bundle may offer a half dozen reasons to buy, casting a wide net, with the hope that at least one shiny lure will reel in the customers. By 2013, expect “dynamic, customized offers,” targeting would-be buyers by their specific interests to be more widely in use.</li>
<li><strong>While pageviews may drop 10-15 percent with a paywall, unique visitors remain fairly constant.</strong> We see the phenomenon of those who do hit a paywall one month coming back in subsequent months, rather than fleeing forever. “It may be the second, third, or fourth month before someone says, ‘I guess I am a frequent visitor here, and I’ll play,’” says Press+’s Gordon Crovitz.</li>
<li><strong>Archives find new life.</strong> Archives have lived in a corner of news and magazine websites for a long time. They’ve been used, but not highly used or highly monetized. Now, courtesy of the tablet, and a new way to charge, The Economist is <a href="http://www.adweek.com/news/press/economist-reveals-digital-circ-139933">finding</a> that 20 percent of its single copy sales are of past issues. Readers will pay for the <em>old in new wrappers</em>, whether back e-issues, or <a href="http://newsonomics.com/the-newsonomics-of-100-products-a-year/">niched ebooks</a>. The all-access offer can be much wider than cross-platform, or multi-device. It can extend across <em>time</em>, from a century of yesterdays to alerts for tomorrow.</li>
<li><strong>News media is probably underpriced.</strong> Take the high-end Economist. CEO Andrew Rashbass — <a href="http://www.guardian.co.uk/media-network/media-network-blog/video/2012/apr/10/lean-back-2-0-andrew-rashbass-ceo-the-economist-group-keynote-presentation-video">speaking to MediaGuardian’s Changing Media Summit 2012, in a recommended video</a> — said that a survey of its subscribers showed that a majority didn’t know how much they were paying for the Economist. When pressed to guess, most <em>over-estimated</em> the price. At the Columbia (Missouri) Daily Tribune, an early paywall leader in the middle of America, a recent price increase to <a href="http://www.columbiatribune.com/online-subscription-packages/">$8.99</a> from $7.99 has so far resulted in no material loss of subscribers. At Europe’s Piano Media, early experience in Slovakia and Slovenia is that price isn’t a big factor, says Piano’s David Brauchli. “Payment for news on the web is really more a philosophical mindset rather than economic. People who are opposed to paying will always opposed to paying and those who see the value of paying don’t mind paying no matter what the price is.” That suggests pricing power. It makes sense that publishers, new to the pricing trade, have approached it gingerly. Yet the circulation revenue upside may well be substantial.</li>
<li><strong>Bundle or unbundle — what’s the right way?</strong> Mainly, we don’t know yet, and the answer may be different for differing audience segments. The Economist started with print being a higher price than a separate digital sub. Then it raised the digital price to match that of print — to assert digital value. It now offers <a href="http://www.economist.com/products/subscribe">all-access</a>: one price gets you both. Next up: You can buy either print or digital for the same price, but if you want both, you’ll pay more. It’s an evolution of testing, and so far, it’s been an upward one.</li>
</ul>
<p>Overall, this is a revolution in more than pricing. It’s a revolution in thinking and, really, publisher identity.</p>
<p>The Boston Globe’s Jeff Moriarty sums it up well, as his company aims (as has the Financial Times before it; &#8220;<a href="http://newsonomics.com/the-newsonomics-of-the-ft-as-an-internet-retailer/">The Newsonomics of the FT as an Internet Retailer</a>&#8220;) to emulate a little digital-first company called Amazon:</p>
<blockquote><p>I think overall publishers have to start thinking more like e-commerce companies. More like Amazon. You can’t just throw up a wall or an app and expect it to just sell itself. We’re still building that muscle here at the Globe, and some of our colleagues in the industry are even farther along. We have extensive real-time and daily analytics and are employing multivariate testing to try offers and designs to refine the experience that works best for each type of user.</p></blockquote>
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		<title>The Newsonomics of 99-Cent Media</title>
		<link>http://newsonomics.com/the-newsonomics-of-99-cent-media/</link>
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		<pubDate>Sat, 28 Apr 2012 15:26:44 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
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		<guid isPermaLink="false">http://newsonomics.com/?p=15075</guid>
		<description><![CDATA[Content no longer demands to be free. It wants a fee — but how much of one? Consumer pricing is not a core competence of many media companies. For decades, media pricing was on automatic. Newspapers picked a quarter or fifty cents, and then re-programmed the coinboxes. Magazines kept prices low enough to build audiences to reap substantial ad rewards. Book publishers did some minor stratification. Music companies picked a couple of price points, and let the vinyl and CDs fly. In the digital era, though, pricing is confronting — and confounding — media companies. Just what in the digital world of vanishing manufacturing costs is digital media worth? Now with those 20th-century costs — printing, manufacture, distribution, shipping — passing into the night, the question of price, and value, is making itself loudly heard.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
<p>Honk if you still love newsprint enough to pay $700 or more a year for a seven-day print subscription to The New York Times. Of course, you have many other choices.</p>
<p>You can try one of several print/bundled options for considerably less money. Or if you want to be parsimonious, you can get 10 free article views a month, or more if you want to work the social and search on-ramps to NYTimes.com. Maybe you want to be among those who pay <a href="http://www.ongo.com/frontpage.php">Ongo</a> $1.99 <em>a month</em>, and get 20 Times news stories a day, among lots of other news content.</p>
<p>Love the Guardian, and want to follow each tick of the U.K.’s Murdoch saga? If you’re in the U.S., you can subscribe to the lively iPad edition for $13.99 a month — or access it for free via the Safari browser on the tablet. In the U.S., its smartphone app is free, but in the U.K. and Europe, it requires a subscription. Of course, it’s quite successful <a href="http://thenextweb.com/media/2011/11/30/the-uks-guardian-newspaper-notches-4m-facebook-app-installations-in-2-months/">Facebook app</a> gives you access for free as well, anywhere.</p>
<p>If you’re shopping the Ongo news <a href="http://www.ongo.com/content.php">kiosk</a>, look at wide spectrum of prices individual publishers are charging for access through that product: The Guardian is 99 cents a month, The Christian Science Monitor is $3.99, while the Chicago Tribune is $9.99 and The Boston Globe $14.99.</p>
<p>It’s not just newspaper companies that offer a patchwork of buying (or not buying) choices.</p>
<p>Are you a late-arriving fan of AMC’s series “Breaking Bad”? If you want to catch up and subscribe to Netflix streaming, you’ve got a good deal at the $7.99 a month rate. Cram in the first three seasons’ 37 episodes in a single month (where did that month go?), and you’ll pay just 21.5 cents per show, and anything else you have time to watch is gravy. Ah, but if we want to watch Season 4, which you can’t yet see on Netflix streaming, you have to upgrade to those red envelopes and get Season 4 DVDs — but it’ll cost you <em>another</em> $7.99 a month, and you’ll have to wait until the DVDs are <a href="http://www.amazon.com/Breaking-Bad-Complete-Fourth-Season/dp/B0058YPG1G">released</a> in June. (Ah, maybe that’s one of the reasons Netflix’s maladroit move to streaming is pushing it to <a href="http://articles.latimes.com/2012/apr/24/business/la-fi-ct-netflix-earns-20120424">a loss</a>.)</p>
<p>Or you can turn to Amazon VOD and get the episodes for $1.99 each (or $2.99 in HD!), or $25.87 for the season. Or why stream when you own the DVD in a few weeks for $29.99 (or add an extra 10 bucks for added Blu-ray clarity). But wait — I’m an Amazon Prime customer. Can’t I watch it for free? It’s not part of the Prime free streaming offer, but I <em>can</em> watch a whole lot of other stuff as often as I want for nothing. Or maybe I can access “Breaking Bad” through Comcast’s Xfinity $100-a-month plus service. Nah, no deal — “Breaking Bad” isn’t available.</p>
<p>One more try: on the AMC <a href="http://www.amctv.com/shows/breaking-bad/episodes/season-4/box-cutter">site</a> itself, there’s quite highlights, blogs, and more on the series, but no full episodes.</p>
<p>Let’s add in music.</p>
<p>Take <a href="http://www.tristanprettyman.com/home">Tristan Prettyman</a>. It’s $9.99 (or 83 cents a song) for her last CD on iTunes. Through my $36 annual ad-free Pandora subscription, I can listen to dozens of her songs, her musical soundalikes, and thousands of other tunes in a year, bringing down the cost to pennies per song. Or there’s Spotify, where her songs are available for either zero, five, or ten bucks a month, depending on what devices I want to use and whether I can stand ads.</p>
<p>Magazines, of course, are offering their own split-screen experiments. The U.S. magazine industry (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-next-issues-new-all-you-can-eat-magazine-newsstand/">The Newsonomics of Next Issue Media&#8217;s All-You-Can-Eat Kiosk</a>&#8220;) is testing the all-you-can-eat, cross-title buffet, bringing some its titles down to as long as 37 cents a month (if you consumed all 27 “basic” titles) through the kiosk, but $39, or $59, or $79 a year if you buy a single title directly through a publisher.</p>
<h3>How much to charge?</h3>
<p>It’s a fool’s paradise of pricing out there in the digital world, right now, at least for wily consumers. The Department of Justice’s ebook suit and related settlements only complicate things. Five and ten years ago we were wondering whether people would ever pay for digital media — Newsweek’s Steven Levy took us into the terra incognita in <a href="http://www.thedailybeast.com/newsweek/2000/06/04/the-noisy-war-over-napster.html">“Meet the Napster Generation”</a> back in 2000. But now the question isn’t whether people, young and old, will pay — it’s how the hell to figure out how much to charge them throughout what we politely like to call our multi-platform world.</p>
<p>Content no longer demands to be free. It wants a fee — but how much of one?</p>
<p>Consumer pricing is not a core competence of many media companies. For decades, media pricing was on automatic. Newspapers picked a quarter or fifty cents, and then re-programmed the coinboxes. Magazines kept prices low enough to build audiences to reap substantial ad rewards. Book publishers did some minor stratification. Music companies picked a couple of price points, and let the vinyl and CDs fly.</p>
<p>In the digital era, though, pricing is confronting — and confounding — media companies. Just what in the digital world of vanishing manufacturing costs is digital media worth? Now with those 20th-century costs — printing, manufacture, distribution, shipping — passing into the night, the question of price, and value, is making itself loudly heard.</p>
<p>We can certainly identify the <a href="http://www.nytimes.com/2012/04/16/business/media/amazon-low-prices-disguise-a-high-cost.html?_r=1">wrong-headedness</a> of the Department of Justice’s price-fixing suit against book publishers and/or point out how the <a href="http://online.wsj.com/article/SB10001424052702303978104577359741232993860.html">DOJ had little choice</a> in pursuing the case, neither of which is a surprise. The law has struggled unsuccessfully to keep up with business changes wrought by the Internet, from fair use to antitrust to media monopoly. Oft-earnest American regulators find themselves falling farther and farther behind, trying to track technology’s dominating nature and make new sense of it. Often, European Union regulators take a more forthright stab but end up retreating.</p>
<p>Create a new legal framework that better balances producers, distributors, and consumers? Forget about that in this age of politics where stalemate and status quo is the order of the day.</p>
<p>Publishers of all media are on their own, then, and they’d better make sense of pricing. It’s core to their survival and future sustainability. Sure, the Amazons of the world will try to monopolize book pricing, returning closer to its pre-”agency pricing” market share of 90 percent from its current paltry 60 percent. Yet, publishers — especially of news and feature media, news organizations and “<a href="http://www.nytimes.com/2010/10/01/business/media/01adco.html">magazine media</a>” — have many pricing plays to try as customers discover content near and far from traditional outlets.</p>
<h3>The magic of a good price point</h3>
<p>I’ll call this the newsonomics of 99-cent media because that’s the world into which we have moved. Today let’s look at that 99-cent model, and next week we’ll delve into the early lessons that pricing’s practitioners have stumbled across as they’ve moved into paid content.</p>
<p>At first, it looks like a tyranny of 99-cent pricing (or the parallel expected tyranny of $9.99 Amazon book pricing). Will 99-cent pricing cause brand damage? Will it last? If the U.S. follows Canada and forsakes the penny, then the 99 cent pricing may fall into history. For now, though, it’s got a certain consumer magic.</p>
<p>“Ninety-nine-cent introductory offers have done wonders for take rates,” says applied economist Matt Lindsay, president of <a href="http://www.mathereconomics.com/">Mather Economics</a>. His company has worked with more than 200 titles — about 75 percent of them newspapers — on pricing and related strategic issues. Take a look across media pricing, from <a href="http://www.nytimes.com/subscriptions/Multiproduct/lp3004.html?campaignId=384LY">The New York Times</a> to <a href="http://www.hulu.com/plus-?src=sem-plus-google&amp;cmp=205&amp;gclid=CLm_7tHU0a8CFUkaQgod4BQZHw">Hulu Plus</a>, and 99 cents (or its derivatives of $1.99 to $7.99 to $9.99) are everywhere.</p>
<p>Take rate is simple: What percentage of customers click yes — and provide precious credit card data — when confronted with an offer. Offer readers the ability to start a “trial” for 99 cents, and you’ll see results <em>two to three times</em> any other number, says Lindsey. At 99 cents, readers “take that as a signal. They understand that you want them to adopt this product. By setting the full price at a high number, you are basically saying, ‘This is the true value of the product.’”</p>
<p>Steve Jobs understood signaling in a parallel way. As Chris Anderson described well in Wired last November (<a href="http://www.wired.com/magazine/2011/11/ff_stevejobs_sidebars/7/">“The Magic of 99 Cents”</a>), one of Jobs’ great successes with iTunes and the iPod was that 99-cent pricing for songs. He could get the hardware and software right, but in the not-quite-post-piracy age, 99 cents was the third leg of the value equation. It worked as a signal: somewhere in between free and too much.</p>
<p>Start with 99 cents and you can conquer the world. As they set off on that quest, what are some of the pricing guideposts for publishers?</p>
<ul>
<li><strong>99 cents is a beginning and not an end.</strong> For newspapers used to being paid $200 or $400 a year, 99 cents seems like a declaration of cheapness. Put some round 0s on pricing; it just <em>seems</em> more honest. The <a href="http://www.time.com/time/specials/packages/article/0,28804,2111975_2111976_2112103,00.html">oft-cited</a> example of Louis CK’s <a href="https://buy.louisck.net/">$5 video</a> is a case in point. Five bucks says authenticity. Yet media that answer thousands of reader questions every day aren’t comedians. Just because you set an intro price of 99 cents, the down-the-road price sends that<em>other</em> important signal to value. Ultimately, says Lindsay, it’s true that “people take price as a signal to quality.”</li>
<li><strong>If you have lots more to sell, then 99 cents isn’t a price, it’s a price of admission.</strong> Responding to my recent column about &#8221;<a href="http://newsonomics.com/the-newsonomics-of-small-things/">small things</a>&#8221; adding up, Rob Pegoraro asked, on Twitter, how The New York Times’ earnings results related to the notion. “I think NYT 454K dig subs become great market for ‘small things’ like ebooks, events+,” I responded. <a href="http://www.davidandrewjohnson.com/about-2/">David Johnson</a> then added, “You pay to be in a market. These business plans resemble theme parks and non-profit fundraising strategies.” That thought fits perfectly here: it’s not about the money, large or small, an even buck or 99 cents — it’s about establishing a new relationship. Or, to use the vernacular, 99 cents is gateway-drug pricing.</li>
<li><strong>Get ready to sell lots of stuff.</strong> So if you are Six Flags, or The New York Times or the L.A. Times, you’d better be able to leverage that new relationship by selling lots of stuff. Maybe not yet <a href="http://newsonomics.com/the-newsonomics-of-100-products-a-year/">100 products a year</a>, but at least a half dozen to start. Ebooks, of course, fit perfectly here, as add-on products offered to members or subscribers. Sure, use some, as The Boston Globe is doing with Sunday Suppers, to reinforce subscriber/member value. But price others to match potential value. A guide to Boston-area colleges from, who else, the Globe, could be a $19.95 solid seller, given the $100,000-plus parental investment ahead. “Ebook,” though, is much too limited a name to put on it, and sounds like something not current. Wonderfactory founder and creative director David Link made this basic but hugely important point when we talked last week: There really isn’t a fundamental difference between an app and an ebook. “From an agency and a technology’s point of view, it’s only in how you create them. Talking about a recent product Wonderfactory worked on, “You go to the ebookstore, and it’s just text. You go into the app store and it’s got the text with 50 percent app-like sauce.” So, right now, publishers and their creative people are having to create multiple forms, but essentially the same product is both an app and an ebook. The technologies, and the costs, will clarify, as will the marketplaces for all the digital paraphernalia of our lives. The point for publishers selling more stuff is clear though: solve audience needs better than someone else, create products for the devices of the day, and price accordingly.</li>
<li><strong>It’s not just the content we’re paying for.</strong> That’s a tough, tough lesson for literal newsies. As with the music revolution Apple wrought, it was the combination of convenience, ease, presentation, pricing, and wonder that rationalized (for good and bad) the digital music industry. Today’s first batch of digital news subscriptions rely as much on convenience and mobility values as they do on the words and pictures.</li>
<li><strong>We’re all in the same business.</strong> Think of your own media purchases. A little music, more and more video, selective news and magazine subscriptions, increasing numbers of ebooks. Yes, the marketplaces for ebooks and apps, alongside this kiosk and that e-store, are confusing. Media, though, is media, and the pricing schemes are forming in a remarkably similar way across movies, music, newspapers, and magazines. We all like, for instance, the notion of All Access; we’ll pay once and get our stuff everywhere. So news and magazine publishers must look through the assorted lessons of the music and movie industries, those lessons still in much progress. News pricing is not an island.</li>
</ul>
<p><strong><br />
</strong></p>
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		<title>The Newsonomics of Small Things</title>
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		<pubDate>Fri, 13 Apr 2012 16:52:58 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
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		<description><![CDATA[let’s call it the newsonomics of small things, with a nod to Mr. Jobs and to Meinolf Ellers’ realization. Let’s focus on Small Things as opposed to Big Things — meaning traditional advertising and circulation, the long-in-the-tooth double-digit contributors to newspaper company revenues.

It would be great to replace those-end-of-lifecycle business lines with other Big Things, but those are few and far between. Google developed the Next Big Thing of paid search advertising, and continues to dominate that $40 billion global industry, with 76 percent market share in the Americas and 94 percent in EMEA, according to Covario, an large, independent search marketing agency. AT&#038;T and Verizon replaced their cycle-ending landline business by going Triple Play, adding broadband and cable to their revenue lines. Facebook cornered the market on a little segment called global social connectivity. Newspapers have been searching in vain for two decades for such Big Things and have come up short.

So let’s touch on six Small Things — each now a small egg, at best a single digit contributor to overall revenue. Then let’s toss in a couple of Wild Things, fliers of businesses that might work.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
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<p>If the news business were sexy enough (it’s not) to fuel Hollywood or Bollywood filmmaking, we might envision this wake-me-from-the-dead screenplay: A publisher (I’m thinking Tom Hanks, now almost old enough to look sufficiently weary), lured by the sirens on the Isle of Profitos, falls into a deep, deep sleep.</p>
<p>Awakened 10 years later, he finds his golden egg of a business withered, an ellipse of uncertain provenance or fertility, halved in size. He pokes around the egg — surely the once-thriving thing can be revived somehow. Finally, after what seems like years, he gives in to nature, and set outs to find a new, big golden egg.</p>
<p>Yet search as he might, through forest, beach, and urban landscape, he can find none. All he finds is little eggs. They seem puny. Egg analysts calculate that these little finds will never reach the size of the prized golden egg, and advise they be discarded. They are no replacement for that big golden egg.</p>
<p>But maybe, say a couple of advisers, you need to learn how to assemble a <em>bunch</em>of those golden eggs. Some will never grow big, to be sure — but some may thrive, and if you add three or four of them together, maybe they will <em>begin</em> to approach the size of that golden egg.</p>
<p>That’s the news industry today.</p>
<p>Until recently, the holy grail was summed up in two words: <em>replacement revenue</em>. Now the jig’s up. No matter how fast you shovel digital dirt into the chasm of print loss, you can’t recreate the past; you can’t fill the hole. Now, though, we see new foundations being set and fresher building — with more realistic expectations — begun. The change is a huge one. Where once top newspaper company execs eschewed new initiatives as too small with which to bother, the awareness that the old business simply is never coming back has <em>almost</em> sunk in.</p>
<p><a href="http://www.wan-ifra.org/events/11th-international-newsroom-summit/meinolf-ellers">Meinolf Ellers</a>, managing director at <a href="http://www.dpa-info.com/">dpa-infocom</a>, crystallized the Small Things phenomenon for me last month. At a Moscow conference of <a href="http://www.minds-international.com/">MINDS International</a>, a five-year-old network of 22 of the world’s news agencies, he invoked Steve Jobs and talked about “getting small things right.” People have talked about the Apple founder’s attention to small product details, to doing fewer things better and to pricing some things low (think iTunes songs at the uniform and now ubiquitous price point of 99 cents). Start small, get it right, and then maybe if the universe aligns, get big.</p>
<p>For Ellers, one of the best forward thinkers in the news business, thinking small works, for now, on at least two levels.</p>
<p>He thinks of the lessons of the digital gaming industry (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-gamification-and-civilization/">The Newsonomics of Gamification and Civilization</a>&#8220;) and how luring in customers step-by-step — first with freemium techniques, and then with low (yup, 99 cents) incremental pricing — builds customer engagement and purchasing.</p>
<p>Secondly, he thinks of it on a more global level: “What we all see — newspaper publisher or news agency — is that the bundle is eroding, losing its power. The more we see the bundle losing market share and reaching the end of its lifecycle, the more we have to work on smaller, fragmented products that, not each by each, but overall, can compensate. That’s the strategy.”</p>
<p>So, let’s call it the newsonomics of small things, with a nod to Mr. Jobs and to Meinolf Ellers’ realization. Let’s focus on Small Things as opposed to Big Things — meaning <em>traditional</em> advertising and circulation, the long-in-the-tooth double-digit contributors to newspaper company revenues.</p>
<p>It <em>would</em> be great to replace those-end-of-lifecycle business lines with other Big Things, but those are few and far between. Google developed the Next Big Thing of paid search advertising, and continues to dominate that <a href="http://www.marketingcharts.com/television/global-web-ad-spend-to-rise-31-in-2-yrs-18358/zenith-web-ads-type-july-2011jpg/">$40 billion global industry</a>, with 76 percent market share in the Americas and 94 percent in EMEA, <a href="http://searchenginewatch.com/article/2139509/Google-Dominates-Global-Paid-Search-as-2011-Holiday-Online-Shopping-Sets-New-Records">according to</a> Covario, an large, independent search marketing agency. AT&amp;T and Verizon replaced their cycle-ending landline business by going <a href="http://www.att.com/gen/general?pid=11226">Triple Play</a>, adding broadband and cable to their revenue lines. Facebook cornered the market on a little segment called global social connectivity. Newspapers have been searching in vain for two decades for such Big Things and have come up short.</p>
<p>So let’s touch on six Small Things — each now a small egg, at best a single digit contributor to overall revenue. Then let’s toss in a couple of Wild Things, fliers of businesses that might work.</p>
<p>We can turn our eyes to Texas to see at least half of them, an indication of how fast the Small Things movement is accelerating.</p>
<p>In Houston and San Antonio, Hearst has been leading the <strong>marketing services </strong>push, among newspaper companies. In Dallas, the Morning News is making a significant business of <strong>in-sourcing</strong>, becoming a major printer and distributor of Old World print, at the same time it is launching (with Hearst) its own marketing services foray. In Austin, the Texas Tribune has created an <strong>events business model</strong>, widely, if quietly, being studied and adopted in various parts of the country.</p>
<p>In Morning News publisher Jim Moroney’s sum-up of his push, I think we see a common thread among these and of Small Thing moves: “Print editions are not going away anytime soon. So if you&#8217;re not outsourcing, take the extra capacity of your print facility and bring in as much commercial broadsheet or tab newsprint work as you can. There’s no reason to have idle capacity.”</p>
<p>In a word, <em>capacity</em>. What kinds of skills, knowledge and abilities do you have in your company, assets that can be used newly and differently? What kind of job needs to be one by someone who has the budget and has no go-to supplier…yet?</p>
<p>Let’s look at those six Small Things, <em>just as first examples</em>, through the lens of capacity and revenue potential.</p>
<h3>Marketing services</h3>
<p>That push (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-eight-per-cent-reach/">The Newsonomics of 8 Percent Reach</a>&#8220;) is indicative of the fastest-growing digital ad line for many news publishers. <a href="http://hearstmediaservices.com/market/san-antonio/">Hearst Media Services</a> and its<a href="http://internetmarketing.localedge.com/about-us">Local Edge</a> push, <a href="http://trb365.com/">Tribune 365,</a> <a href="http://www.gannettlocal.com/">Gannett Local</a>, <a href="http://advanceinternet.com/ad-opportunities/index.ssf">Advance Digital</a>, and <a href="http://www.newsobserver.com/231">McClatchy</a>are among the many companies plying this territory.</p>
<p>John Denny, VP of marketing for Advance Digital, recently <a href="http://johnhdenny.com/705/ilm-east-view-services">spoke</a> in Boston to the Kelsey <a href="http://www.biakelsey.com/ILMEast2012/Denny.asp">Interactive Local Marketing East</a> Conference. He outlined well the value of the marketing services push: “[There's a] growing importance of ‘services’ in the world of marketing priorities for businesses. That money is now shifting from what has always been viewed as ‘advertising’ (whether traditional or digital media) to a whole host of growing priorities including search engine optimization, social media optimization, blogs, and content marketing.” Every merchant faces the same kind of blur of too many choices — digital marketing choices — and some will take a newspapers’ help in sorting them out.</p>
<p>Talk to marketing services execs and they’ll tell you that today marketing services revenues — money paid by local merchants to publishers who help them with their advertising, <em>in addition to any ads those merchants buy on publisher websites or in the paper</em> — amounts to at least 10 percent of overall digital ad revenues. Some are pushing that number towards a quarter or a third of the total; several say they expect marketing services to account for half of all digital <em>ad-related</em>revenue within three years.</p>
<p><em>Capacity use</em>: Makes great use of newspaper brand equity capacity. While many companies employ a separate (from their own ad selling) salesforce, some company infrastruture can also be used.</p>
<p><em>Revenue contribution</em>: 1-3 percent of total revenue in 2012; could reach 10-15 percent by 2015.</p>
<h3>In-sourcing printing and distribution</h3>
<p>From recent quarterly reports, figure that the Morning News (good <a href="http://www.newsandtech.com/news/article_09154504-a386-11e0-af5e-001cc4c03286.html">interview</a> with publisher Moroney in News &amp; Tech) is now getting close to using the full capacity of its printing and distribution resources. You won’t find a Morning News thrower with a single paper; they toss USA Today, The Wall Street Journal, The New York Times, and a couple other titles.</p>
<p><em>Capacity use</em>: Rather than outsourcing, more common among daily papers, the insourcing is making almost full use of the Old World asset.</p>
<p><em>Revenue contribution</em>: Figure about five percent of Morning News revenues, with fair margins, are derived from insourcing.</p>
<h3>Custom publishing</h3>
<p>Journalism companies know how to create readable content, though we often take that for granted. In London, the Press Association, the AP’s cousin, is building a substantial business in bespoke — or as Yanks would say, <em>custom</em> — publishing. News agencies, of course, are native B2B industries. They are used to selling the same content stream — the wire — to many comers, a good business for a long time, but now threatened as their newspaper customer budgets decline.</p>
<p>So <a href="http://www.linkedin.com/profile/view?id=21648585&amp;authType=NAME_SEARCH&amp;authToken=Yhz7&amp;locale=en_US&amp;srchid=cae7939c-8ce7-4a6b-9a43-2b16626d70c5-0&amp;srchindex=1&amp;srchtotal=335&amp;goback=%2Efps_PBCK_*1_Tony_Watson_*1_*1_*1_*1_*2_*1_Y_*1_*1_*1_false_1_R_*1_*51_*1_*51_true_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&amp;pvs=ps&amp;trk=pp_profile_name_link">Tony Watson</a>, PA’s managing director, has now extended that B2B publishing customer relationship. Working with top portal customers, providing them unique content they can monetize, he’s grown that business more than 50 percent year over year. It’s still small, but growing rapidly, as newspaper revenue contributions to his budget decline markedly in the UK recession.</p>
<p>Watson isn’t alone, but custom content marketing — whether performed by an auxiliary staff or the core one — is nascent in much of the news industry.</p>
<p><em>Capacity use</em>: For Watson, that’s what it’s about: using PA’s “significant product development capability” — though the agency is careful to avoid conflicts of interest.</p>
<p><em>Revenue contribution</em>: Low single digits at this point, but could make up 10 percent within three to four years. In addition, it’s a cousin to commercial content creation, noted under marketing services.</p>
<h3>Events</h3>
<p>Newspapers have long sponsored bridal fairs and the like. What we see in Texas Tribune’s new event model (<a href="http://www.niemanlab.org/2011/07/for-the-texas-tribune-events-are-journalism-and-money-makers/">“For the Texas Tribune, events are journalism — and money makers”</a>) is connecting public service journalism with worthy civic events that make money. CEO Evan Smith told me that he expects $900,000 in revenue from events sponsorships this year, plus attendee income. I hear a lot of ferment among publishers wanting to borrow the model.</p>
<p><em>Capacity use</em>: While the events staff is focused on that work, the piggybacking on the Tribune’s excellent journalism doubles its value.</p>
<p><em>Revenue contribution</em>: Maybe about 20 percent now — a big number for a start-up finding its model — and could grow to around 33 percent, while supporting other revenue lines like site sponsorship and membership.</p>
<h3>Syndication</h3>
<p>California Watch, now newly expanded with the CIR/Bay Citizen <a href="http://www.niemanlab.org/2012/02/the-newsonomics-of-the-death-and-life-of-california-news/">merger</a>, has smartly considered itself largely a B2B business, a <a href="http://www.niemanlab.org/2010/03/the-newsonomics-of-new-news-syndication/">new wire</a> for a new time. Its stories reach hundreds of thousands of print, online, and broadcast news consumers.</p>
<p><em>Capacity use</em>: That’s the once (and future) beauty of the wire business. Produce once, customize a little, and distribute many times over.</p>
<p><em>Revenue contribution</em>: California Watch stories are still underpriced, contributing less than 10 percent of the organization’s revenue. With scale and a greater track record, it may be able to wring closer to 20 percent of its revenue from syndication in three years.</p>
<h3>Ebooks</h3>
<p>A couple of weeks ago, I wrote (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-100-products-a-year/">The Newsonomics of 100 Products a Year</a>&#8220;) about the coming explosion of ebook publishing by news and magazine publishers; in the past week, I’ve heard from many more publishers whose ebook plans I hadn’t known about. Getting into the ebooks business — or “mining the archive” — is becoming mainstream. Ellers’ dpa is one of those stepping up its business, out of its News Lab. It will soon produce ebooks on both wacky subjects and the historically significant, like the 1972 Munich Olympics killings of Israeli athletes.</p>
<p><em>Capacity use</em>: Excellent. Content is already paid for, edited, and largely ready to go.</p>
<p><em>Revenue contribution</em>: Tiny in 2012; at least five percent by 2015, if publishers execute well.</p>
<p>A couple of Wild Things that could become Small Things:</p>
<p><strong>Journalism company journalism schools</strong>: College education is going digital and virtual anyhow, so why can’t journalists (and marketers) get into the business. The Guardian is <a href="http://www.pressgazette.co.uk/story.asp?sectioncode=1&amp;storycode=49090&amp;c=1">tiptoeing</a> into it, and you can imagine what a diploma from The New York Times or Wall Street Journal might be worth. Journal Register is already retraining its own staff at its <a href="http://digitalninjaschool.wordpress.com/about/">Digital Ninja</a> schools; why not go bigger?</p>
<p><strong>Professional services</strong>: Several publishers have told me how they idolize the Financial Times for its pricing schemes, product initiatives, and intensive use of analytics. As the FT goes forward, and at least some other publishers get proficient at newer parts of the business, professional services — or, to use the old-fashioned world — will make sense for some.</p>
<p>Overall, it’s much better to move into the future with a half-dozen revenue streams — even if some are now just trickles — to stick with only two big-but-slowing ones. It should be more lucrative than selling the same old things. And maybe more fun, too.</p>
<p>“As a news agency guy,” says Meinolf Ellers, “I’m used to being disrupted. Now I can be the disruptor [with ebooks] to the book industry.”</p>
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		<title>The Newsonomics of 100 Products a Year</title>
		<link>http://newsonomics.com/the-newsonomics-of-100-products-a-year/</link>
		<comments>http://newsonomics.com/the-newsonomics-of-100-products-a-year/#comments</comments>
		<pubDate>Fri, 30 Mar 2012 12:01:15 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
				<category><![CDATA[Advertising]]></category>
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		<category><![CDATA[Magazines]]></category>
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		<description><![CDATA[The 100-product-a-year model is a much-needed growth model. We can see how it fits nicely with all-access subscriptions, and together we have two interconnected Lego blocks of a new sustainable news model. We have two essential parts of a crossover model  ("The Newsonomics of Crossover")  that I detailed here a few weeks ago. The big, hairy challenges of accelerating print ad loss and onerous legacy costs remain, but at least we’ve got a couple of building blocks we didn’t have two years ago. ]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
<p>Try this: Call up your local newspaper or online news organization. Tell them you want to buy something and ask them what they can sell you? Of course, at first, they’d be non-plussed: <em>Sell you something?</em> Then, after giving it some thought, they’d say you can buy a newspaper or a subscription or a membership — or, maybe, an ad? Would you like one of those?</p>
<p>Those days — mark it — are coming to an end. We’re on the brink of news companies producing hundreds of products for sale each year. While digital technology hath taketh (the easy ability to make money on news distribution), digital technology also giveth back, with the ability to create hundreds and thousands of newsy products at small incremental costs. The bonus: News organizations will be able to satisfy groups of readers and advertisers (often disguised thinly as sponsors) better than ever before. Double bonus: The let-a-hundred-products-bloom revolution fits neatly with the all-out embrace of all-access circulation initiatives, which news companies in North America, Europe, and Asia now can’t seem to implement quickly enough.</p>
<p>Can we call this the ebook revolution? Maybe, but that’s probably too narrow. Delivery of new products to new audiences can take several forms. A text-only ebook, a shinier iBooks-enabled product with video, or an app with all the glorious functionality apps offer. It’s not the form; it’s the <em>content</em>, content that satisfies niches rather than serves masses with one-size-fits-all newspaper or magazine products.</p>
<p>Call it the newsonomics of 100 products a year, or just one way to envision a much bigger future.</p>
<p>The 100-product-a-year model is a much-needed growth model. We can see how it fits nicely with all-access subscriptions, and together we have two interconnected Lego blocks of a new sustainable news model. We have two essential parts of a crossover model  (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-crossover/">The Newsonomics of Crossover</a>&#8220;)  that I detailed here a few weeks ago. The big, hairy challenges of accelerating print ad loss and onerous legacy costs remain, but at least we’ve got a couple of building blocks we didn’t have two years ago. By we, I mean those of us who care about news and great professional content.</p>
<p>Is it a big moneymaker? We don’t know yet, though we can extrapolate some numbers below.</p>
<p>It’s directionally right, though, for at least a couple of strategic reasons. The notion of 100 smaller products reminds us that so much of the new world is based on volume. Google has built a monstrous advertising business on hundreds of thousands of smaller advertisers, while daily newspapers reaped huge profits on relatively few bigger advertisers. Even as movie watching by streaming surpasses DVD watching, more money is still in the old medium. Streaming will monetize at a lower rate, but end up generating bigger dollars over time. The same thing is true in the digital music business. Selling lots of stuff to lots of people at smaller price points is something the Internet enables superbly.</p>
<p>Yes, there are definitely new winners and losers in movies and music, as there will be in news. Those who transition best and fastest will win.</p>
<p>Second, it’s in line with the strategic push to satisfy the hell out of core customers. As publishers have figured out that it’s the top 15 percent of site visitors who make the big difference in building the new digital business — perhaps paying for subscriptions, consuming many more pages than fly-by users sent by Google — core customer satisfaction is key. Ebooks deeper the relationship to that reader customer.</p>
<p>This 100-product-a-year model may fit as well with the new California Watch/Bay Citizen combo (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-the-death-life-of-california-news/">The Newsonomics of the Death and Life of California News</a>&#8220;), <a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2012/03/27/BUPR1NR14S.DTL&amp;tsp=1">finalized Tuesday</a>, as its does with The Wall Street Journal, The New York Times, the Charlotte Observer, GQ, or Conde Nast Traveler.</p>
<p>Let’s take one example. On Wednesday, the Boston Globe launched <a href="http://articles.boston.com/2012-03-28/food-dining/31243314_1_recipes-and-photographs-dish-cookbook">“Sunday Supper &amp; More.”</a> It’s a cookbook. It’s New England. And it could be the beginning of a new franchise: Expect summer, fall and winter editions each year to join this spring debut. The Globe’s staff built it with Apple’s iBooks Author tool, so it offers video within it.</p>
<p><img src="http://www.niemanlab.org/images/boston-globe-sunday-supper-ebook.png" alt="" width="600" height="368" /></p>
<p>Want to buy it? Not so fast. Today, Sunday Supper &amp; More is only available to Boston Globe print, all-access, and digital subscribers. So subscription — think “membership” (the recent riff of the L.A. Times <a href="http://articles.latimes.com/2012/feb/24/business/la-fiw-times-20120224">new paywall intro</a>) — is gaining new benefits. Surprise, says the Globe, you not only get our paper, our spiffy <a href="http://www.boston.com/Boston/businessupdates/2012/03/globe-introduces-new-epaper-edition/0xhgUbNtlfPTFhcspmiFIL/index.html">new replica-plus edition</a>, if that’s what you want, and our mobile apps — you also get our cool cookbooks, with more to come.</p>
<p>The Globe will sell the book to non-subscribers — probably at $4.99 — but will decide the timing of that sale after next week’s Globe confab at which execs and editors will plot an ebook plan for the company.</p>
<p>“Events and ebooks will be the two biggest perks” of the new Globe subscription push, says Jeff Moriarty, the Globe’s VP of digital products. Beyond Sunday Suppers and a new spin on the Fenway 100 historical Red Sox book, we can picture the Globe soon mining its archives in both sports and features to provide new value for customers and a new leg of revenue. It experimented early with <a href="http://www.poynter.org/latest-news/media-lab/mobile-media/139485/news-orgs-publish-ebooks-to-capitalize-on-trending-news-archived-content/">three books</a> on its Whitey Bulger stories, and learned some lessons in pricing, distribution, and the technical creation process along the way.</p>
<p>The Globe has plenty of company in this push. We see Canada’s National Post committing to a couple of dozen ebooks in the coming year, again from hard news to features (<a href="http://www.niemanlab.org/2012/03/to-learn-what-works-quickly-canadas-national-post-dives-deep-into-ebooks/">“To learn what works (quickly), Canada’s National Post dives into ebooks”</a>). <a href="http://www.guardian.co.uk/info/2011/aug/07/guardian-shorts-ebooks">Guardian Shorts</a> is an early innovator; Politico is churning out four campaign ebooks this year.</p>
<p>Magazine publishers, faster than newspaper publishers to embrace the tablet as the next-gen platform, are also ahead of most newspaper publishers in ebooks. Vanity Fair’s done more than a half dozen, and its parent Conde Nast is hosting an explosion of more single-purpose apps in the iTunes Store, some <a href="http://www.niemanlab.org/2011/12/conde-nast-magazine-publisher-app-inventor/">unrelated to Conde’s magazines</a>. Hearst’s Cosmopolitan is embracing ebooks, and now partnering, along with ProPublica — an early tester of ebooks — with <a href="http://www.openroadmedia.com/">Open Road Integrated Media </a>. Open Road Integrated Media?</p>
<p>Well, it’s a book company, an ebook company juiced on the possibilities of our age. Headed by former HarperCollins CEO Jane Friedman, the company is prototypical of a new group of middlemen. With book marketing savvy (cover design, marketing, distribution+), these companies are now feeding the emerging ebook marketplace. They are also <a href="http://www.prweb.com/releases/2012/2/prweb9232500.htm">partnering back</a> for that old standby, print, as Open Road has done with book services company Ingram. In Canada, it was Harper Collins Canada that became the National Post’s partner in bringing news ebooks to market.</p>
<p>Just as the web has knocked many middlemen for a loop, it creates openings for new ones.</p>
<p>If you talk to publishers about ebooks, they are farther along in experimenting than they were a year ago. Yet some basic issues — producing the books, marrying them to commerce engines, placing them prominently in e-stores and more — are giving them headaches as they push forward. “How do we make the right offer to the right person at the right time?” one experienced exec asked.</p>
<p>The marketplace has been exploding (recall that Amazon <a href="http://www.huffingtonpost.com/2011/05/19/amazon-ebook-sales-surpas_n_864387.html">announced</a> last spring that its ebooks were now outselling its paper books), but those issues are setting the stage for a new group of companies, many staffed with graduates of the book industry, offering their help. Newspaper and magazine publishers are looking to the Open Roads for guidance.</p>
<p>Some are turning to their digital circulation partner, Press+. That company, which is powering more than 280 titles’ subscription commerce, says its system can handle the commerce and even help with identifying likely customers, based on tracked content usage, so its customers are just beginning to ply the ebook trade.</p>
<p>ProPublica general manager Dick Tofel opted for Open Road for the non-profit investigative publisher’s fifth and sixth <a href="http://www.propublica.org/ebooks">books</a>. He says the company will start producing a half dozen or more a year now and is now fielding calls from other publishers eager to get the benefit of his early ebook experience.</p>
<p>So far, ProPublica has put 90,000 ebooks into the market. The first couple were free downloads, but with the addition of new <em>original</em> introductions to work ProPublica had already published free online, Amazon and ProPublica agreed on test pricing of 99 cents and $1.99, and new revenue is rolling in. It’s small, but “pound for pound, it generates more than advertising,” notes Tofel, who is a Wall Street Journal veteran. And, of course, the incremental cost of creating ebooks is closer to zero, with most sales cost able to be a commissioned cost of sale.</p>
<p>As assistant publisher, Tofel oversaw the <a href="http://online.wsj.com/public/page/2_1150.html">print books business</a> that’s been a good Dow Jones sideline for a long time.</p>
<p>Those books — personal investing and more — are naturals for the ebook revolution now. Look for the Journal to experiment more with those titles, perhaps niching by life stage.</p>
<p>As news and magazine publishers look to this new revenue stream, here are six points to ponder:</p>
<p><strong>It’s about product development</strong>: Yes, it’s editing, but fundamentally, it’s a mindset change for many publishers stuck in the one-size-fits-all world. Publishers either need staffers with new product chops or partners wanting to license publisher content and create the products for the marketplace.</p>
<p><strong>Free the archives!</strong>: Digital archives have never been a big business for publishers, caught somewhere between Google and musty library connotations. Packaged archives — for specific audiences — can offer new life for older content.</p>
<p><strong>Don’t think content; think problem solving</strong>: Publishers too often start with content. If we start with audience — college-planning students and parents, new mothers and fathers to be, bored cooks, and, big time, sports enthusiasts of all ages — we can see the motors of ebook publishing beginning to role. Think life stage, just for starters, and add the geo angle, and regional publishers can play.</p>
<p><strong>Mining the database</strong>: As onesies and twosies, it’s fairly easy to pick content from publishers’ own databases. Think of bigger production cycle, going beyond the 100 a year, to a thousand, all niched products that could be semi-automated and templated over time. Better tagging of content for ebook usage then becomes a priority.</p>
<p><strong>Ebook or app?</strong>: Early experimenters say let the content be your guide. The more multimedia, the better an app may work. Ebooks, though, can be sold through more distributors, while Apple continues to dominate the app business.</p>
<p><strong>Pricing</strong>: What’s an ebook worth? If it solidifies a subscriber/member paying $300 or more a year, it’s worth a lot, <em>even if it’s free</em>. Think of the lifetime value of that subscriber.</p>
<p>To the right niche, some ebooks will be worth $1.99 and others — Retina perfect — will go for $19.99. Let’s take our 100 products a year. Let’s average 5,000 sales for each. Let’s price at $2.99 on average. That would be $1.5 million. Some books, though, could be blockbusters. We can play with this math and see where it goes.</p>
<p>For the ProPublicas, it’s a nice non-ad revenue stream. For other publishers, it’s at least a growing third leg of revenue (beyond ads and circulation) and one that may be nurtured into something significant. (Last fall, Will Sullivan <a href="http://www.journerdism.com/e-books-offer-an-interesting-opportunity-for-newspapers/">offered</a> a gaggle of reasons ebooks make sense for publishers.) As importantly, it can reinforce those two legs, pleasing subscribers/members with free (or discounted) perks and advertisers/sponsors who have new opportunities to represent themselves to niche audiences. That’s a pretty good combination, and one that publishers will soon embrace, just as they lately have all-access digital circulation.</p>
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		<title>Nine Questions for the Cusp of 2012: NewsRight, Erin Burnett&#8217;s Screens, Gail Collins&#8217;s Emergence &amp; Smart Cookie Arianna</title>
		<link>http://newsonomics.com/nine-questions-for-the-cusp-of-2012-newsright-erin-burnetts-screens-gail-collinss-emergence-smart-cookie-arianna/</link>
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		<pubDate>Thu, 05 Jan 2012 14:12:03 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
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		<description><![CDATA[Getting All-Access right -- pricing, real tablet- and smartphone-appropriate apps, customer ease, giving subscribers cross-title benefits -- is one of the biggest tasks for news and magazine publishers this year.]]></description>
			<content:encoded><![CDATA[<p>1<strong>. Will new NewsRight&#8217;s Bigger Carrot, Smaller Stick approach to news content usage win? </strong>Today, <a href="http://www.niemanlab.org/2012/01/remember-the-beacon-newly-formed-newsright-is-the-evolution-of-aps-news-registry/">NewsRight</a> &#8211;owned by 29 news companies, and anchored by the Associated Press&#8217; News Registry &#8212; goes public. In David Westin, former head of ABC News, NewsRight has a persuasive leader to test its business models. At the outset, it offers three reasons for those using news content to sign up: 1) safe passage from legal challenge for those aggregators questionably using news content; 2) clean content feeds that may make it easier for aggregators to use news content; 3) analytics that provide real-time views of how news content (by topic, person, product and more) is being read across the U.S.. My sense: it&#8217;s number three that provides a glimmer of a business model. With no customers signed up at the outset, the big question will be who can make use of those kinds of analytics and how much value they add to anyone&#8217;s business. No doubt, the content vat &#8212; 60 companies contributing content from 900 sites, with plans to add another 200 sites from 30 additional companies &#8212; is impressive. Yet its market model &#8212; expect it to first target the Moreovers, Yellow Brixes, Meltwaters and Cisions, all packagers of content of one kind and another &#8212; may not yield significant. Westin points to one hopeful line of business: providing single feeds of lots of niched content, <em>if</em> and as product developers (newspaper-based and non-) start creating new products meant for the developing world of ubiquitous smartphone- and tablet-based info access. (More on the role of customer and content data in our lives, in my <a href="http://www.niemanlab.org/2012/01/the-newsonomics-of-the-news-dial-o-matic/">Nieman column</a> today.)</p>
<p><strong>2. Didn&#8217;t CNN&#8217;s coverage of the Iowa Caucuses illustrate our screens future?</strong> John King has been the King of the Screens, and we can remember when his magic-touch screen seemed wildly innovative. Now in the touch-screen era, it was all screens all night &#8212; save Wolf Blitzer&#8217;s classic utterance of &#8220;OMG&#8221; in seeing Romney go up by a single vote &#8212; and CNN newbie Erin Burnett brought the right slapstick spirit to the uncertain screencraft. She whooshed one image off one screen on to the next one, sometimes successfully. CNN&#8217;s use of data, even as limited as it was for this election, showed how much we&#8217;ve moved beyond the world of still print infographics. The marriage of analytics and screens from tablets to livingroom monitors is forever changing how we take in information.</p>
<p><strong>3. If AOL crumbles in one direction or another, what&#8217;s the future for smart cookie Arianna Huffington, who has parlayed personality and business model into an enviable perch in American journalism? </strong>Who might pick up HuffPo, one of the easiest-to-define business lines in journalism? How much will its relatively low rate of ad return (“<a href="http://newsonomics.com/the-newsonomics-of-arpu-counting-revenue-per-visitor/">The Newsonomics of ARPU</a>” deter buyers? With the emergence of a broad international strategy (10 new editions) – “We’re now re-expanding back into a list of countries”, <a href="http://www.ft.com/intl/cms/s/0/e04d1a74-2d8d-11e1-b985-00144feabdc0.html#axzz1iYksUxpJ">said</a> CEO Tim Armstrong Tuesday – it becomes a more interesting play.</p>
<p><strong>4. With Alibaba hot on the Yahoo tail, how much should we wonder about the future of big aggregators stocking up on a professional journalists?</strong> <a href="http://ajr.org/Article.asp?id=4903">AJR</a> estimated that Yahoo has hired about 200 journalists and AOL 250 (not counting the Patchers). Those hundreds have produced some pretty good journalism, particularly with sports scoops, and have proven that the term &#8220;as first reported by Yahoo,&#8221; isn&#8217;t a joke. The question of Chinese ownership is a knotty one (interesting <a href="http://tech.fortune.cnn.com/2011/10/04/alibaba-yahoo-jack-ma/">Fortune take</a> on American hypocrisy, here), but we have to ask questions about <a href="http://www.forbes.com/sites/hanaalberts/2010/09/07/journalisms-new-frontier/">how free </a>a journalistic corps would be under Jack Ma leadership. It might be well and good to uncover U.S. football corruption, and that&#8217;s a growth sport itself, but what about wider public policy coverage? For AOL journalists, the questions are even gauzier. With AOL&#8217;s deepening financial questions and <a href="http://online.wsj.com/article/SB10001424052970204879004577111232396808736.html?mod=googlenews_wsj">investor pressure</a> to cut back on non-profit-producing business lines, how long will there jobs be maintained, under current or potential new management/ownership?</p>
<p><strong>5. Won&#8217;t be 2012 be the age of All-Access perfecting?</strong> Time Inc is among those getting its tablet act together well, with Time Magazine a fairly slick tablet app. In December, the company made a foray at convincing print subscribers that connecting the print sub with digital access is a good idea. The sign-on process is fairly straightforward, and seems to hold session to session, unlike some others. Yet, subscribing to more than one Time Inc. product &#8212; Time Magazine and Sunset, for instance &#8212; has to be done twice. Expect that kind of obstacle to be eliminated going forward. All-Access will be real all access, made easier for consumers. And All-Access is even trickling down very local as the <a href="http://www.montereycountyweekly.com/">Monterey (Ca.) County Weekly</a> heralds its all-access availability through public radio sponsorship. Getting All-Access right &#8212; pricing, real tablet- and smartphone-appropriate apps, customer ease, giving subscribers cross-title benefits &#8212; is one of the biggest tasks for news and magazine publishers this year.</p>
<p><strong> </strong></p>
<p><strong>6. How could a single person be empowered to send a message on behalf of the New York Times to eight million people? </strong>The Times&#8217; your <a href="http://www.reuters.com/article/2011/12/29/us-newyorktimes-subscribers-idUSTRE7BS0IH20111229">subscription-is-ending embarrassment</a> email showed the company at its worst in detecting and handling a crisis. My larger question is how, in any scenario, a single person has the unchecked power to send a message to eight million people on behalf of a big brand? The culture of checking and doublechecking (yes, the sorry Judith Miller tragedy aside) is so deeply ingrained in Times&#8217; DNA. Why isn&#8217;t it part of the wider culture, especially in the one-click age?</p>
<p><strong>7. What&#8217;s more local than language? </strong>The Times <a href="http://www.nytimes.com/2012/01/01/business/wordniks-online-dictionary-no-arbiters-please.html?scp=1&amp;sq=words%20dictionary&amp;st=Search">profiled</a> Wordnik Sunday. It&#8217;s an innovative modern language company making the most of digital technology to surface new and real meaning of our living language in this fast-changing age. Noted in the story is that the Times and News Corp&#8217;s Smart Money are using Wordnik for glossaries? As local media look for ways to really be more local, knowing and presenting more about place is essential. So what about using something like Wordnik to create local language guides? It&#8217;s a small idea, perhaps, but one showing how even local media need to make more use of digital tools if they are to make future claims of relevance to local audiences.</p>
<p><strong>8.Hasn&#8217;t Gail Collins turned out to be a just-right-for-the-times replacement for Frank Rich?</strong> Rich&#8217;s rich prose and panoramic view often left us breathless in its sweep, and well deserved a Pulitzer. Yet Collins &#8212; a New Yorker who recently <a href="http://www.nytimes.com/2011/12/29/opinion/feel-free-to-ignore-iowa.html?scp=6&amp;sq=gail%20collins&amp;st=cse">pointed out</a> that &#8220;John McCain came in fourth in 2008, with the support of 15,500 Iowans. This is approximately the number of people who live on my block&#8221; &#8211; has brought a Hee-Haw sensibility perfectly suited to the Wonderlandia of the Republican primary scene.</p>
<p><strong>9. With a call-out to<a href="http://wild-bohemian.com/onthebus.htm"> Ken Kesey</a>, isn&#8217;t 2012 the year when you&#8217;re either on the cloud &#8230; of off it?</strong></p>
<p><strong> </strong><strong> </strong></p>
<p><strong> </strong></p>
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		<title>New New York Times Plan: (Digital) World Domination</title>
		<link>http://newsonomics.com/new-new-york-times-plan-digital-world-domination/</link>
		<comments>http://newsonomics.com/new-new-york-times-plan-digital-world-domination/#comments</comments>
		<pubDate>Mon, 19 Dec 2011 19:56:10 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
				<category><![CDATA[Content Bridges]]></category>
		<category><![CDATA[Daily Newspaper Companies]]></category>
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		<description><![CDATA[Today's news that the Times Company is finally selling its New York Times Regional Newspaper Group holdings of 14 newspapers absolutely fits with the last week's news of CEO Janet Robinson's abrupt departure. Expect the new CEO, most likely from the outside to be focused on three A's: audience, advertising and analytics. Arrange those three in a virtuous circle, and you have an efficient spinning of the new digital economy. That's clearly what Time Inc has in mind as it hired Laura Lang from the ad world. The new CEO must also drive a faster kind of decision-making at the Times Company,]]></description>
			<content:encoded><![CDATA[<p>Talk about a December surprise. News is being poured, or leaked, out of the New York Times Company with unexpected near-Christmas volume. Today&#8217;s news that the Times Company is finally<a href="http://mediadecoder.blogs.nytimes.com/2011/12/19/times-said-to-sell-regional-newspapers/"> selling</a> its New York Times Regional Newspaper Group holdings of 14 newspapers absolutely fits with the last week&#8217;s news of CEO Janet Robinson&#8217;s abrupt departure.</p>
<p>The New York Times is slimming down to bulk up. It is no longer a newspaper company, with a strong national newspaper, a Boston cousin in the Globe and regional newspaper interests. It is a global news company whose future is mostly digital, and it will live or die on that adventure. It is a company that now sees <a href="http://phx.corporate-ir.net/phoenix.zhtml?c=105317&amp;p=irol-newsArticle&amp;ID=1619457&amp;highlight=">63% of its revenues </a>(last from the third quarter) coming from the Times print and digital operations. Over the past several years, the Times &#8212; despite its many trials (selling its flagship building, participating in Carlos Slim usury, before paying back the 14% $250 million loan to the Mexican magnate) &#8212; has outperformed financially both the regional group and the Globe .</p>
<p>That only makes sense. Borrowing lessons from Google, Microsoft, Yahoo and many others, the global Times is about scale. You can pay a Times reporter to write a story that can reach some of the Times &#8216; 50 million global monthly unique visitors, three-fifths of them in the U.S. Or you can pay a Gainesville or Tuscaloosa reporter a little less to write a story that can reach a hundreth of that total. Do the math, and the future bet is on the company with the big global news brand and the reach.</p>
<p>The regional news companies<em>, important as they are to their communities</em>, have been but a business distraction. The Times has tried to sell them before, pulling back as market conditions forced it to do. Now Halifax Media Group seems set to complete its deal, which we&#8217;d have to believe is in final form given its inclusion of the NYTRNG papers on its <a href="http://jimromenesko.com/2011/12/19/nyt-sells-regional-papers-to-halifax-media/">website</a> (courtesy of Romenesko), now taken down. Halifax is part of new generation of newspaper property buyers, believing they can make a go of these distressed properties, through more consolidation of jobs and other efficiencies. (&#8220;<a href="http://newsonomics.com/now-at-fire-sale-prices-a-few-daily-newspapers-and-maybe-more/">Now at Fire Sale Prices, a Few Newspapers&#8230;and Maybe More</a>,&#8221; Newsonomics, Dec. 2, 2011)</p>
<p>For the Times now, and going forward, the competition is CNN, the BBC, News Corp, ABC, NBC, the Guardian, Bloomberg, Reuters and several others. Who indeed will be among the most trusted names in the (digital) news business?</p>
<p>The spasms of change at the Times come ironically after one of the most relatively successful years for the company. Yes, profits are still tough to come by &#8212; a measly $33 million in the last quarter &#8212; but the company pulled off a digital pay scheme that has established a modest beachhead. It begins to provide the Times a second digital revenue stream, in addition to advertising. Circulation revenues grew 3.4% for the last period, as the Times&#8217; new digital All-Access push circulation had netted 324,000 &#8220;digital&#8221; subscribers of one kind or another and enabled the first Sunday home delivery print increase since 2006. It has positioned itself well with apps for emerging tablet and smartphone platforms, moving quickly into the Apple Newsstand, for instance. It is aiming for ubiquity and is in the lead of the newspaper pack, with the Journal nipping and biting along the way.</p>
<p>Yet, ominously, print advertising revenues decreased 10.4 percent and digital advertising revenues decreased 4.5 percent in the last quarter. 2012 looks like another down year, in high single digits. In fact, there&#8217;s an array of numbers that offer a quite uneven path to success next year, as I described in the <a href="http://newsonomics.com/the-newsonomics-of-2012s-magic-formula/">Newsonomics of 2012&#8242;s Magic Formula</a>, last week.</p>
<p>Consequently, the company is barely keeping even, and will likely have to accelerate cuts next year to stay profitable. So the plow must be sped. With less than a quarter of its revenues now driven by digital, the Times has to move quicker. It may balance (smartly as its done with its <a href="http://newsonomics.com/the-newsonomics-of-the-new-york-times-sunday-circulation-gain-and-getting-ready-for-paid-content-2-0/">Sunday print/digital pricing</a>) package print and digital, but it is has to grab mind share and market share in all the emerging digital spaces, tablet, smartphone, connected TV and web.</p>
<p>Expect the new CEO, most likely from the outside to be focused on three A&#8217;s: audience, advertising and analytics. Arrange those three in a virtuous circle, and you have an efficient spinning of the new digital economy. That&#8217;s clearly what Time Inc has in mind as it <a href="http://online.wsj.com/article/SB10001424052970204012004577069971240704762.html">hired </a>Laura Lang from the ad world.</p>
<p>The new CEO must also drive a faster kind of decision-making at the Times Company, a company now seeing both CEO Robinson and digital head Martin Nisenholtz leaving at the same time, the latter by retirement. Famously balkanized, with numerous power centers, the company has been both innovative and plodding. That&#8217;s an odd combo, but one fitting its prudent-above-all news culture. With one distraction removed (and now we wonder about the Boston Globe, its own pay scheme innovation underway, and how long it will remain a Times Company property), the new CEO aces a tough terrain. Given that the company, even post NYTRNG sale, is 90%+ newspaper-based, it suffers in its ability to grow. News Corp, CNN, Reuters and Bloomberg all are part of large, diversified companies that can buffer them from the permanent print ad downturn. As Janet Robinson found, the path forward is an extremely narrow one.</p>
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		<title>The Newsonomics of Anton Chekhov</title>
		<link>http://newsonomics.com/the-newsonomics-of-anton-chekhov/</link>
		<comments>http://newsonomics.com/the-newsonomics-of-anton-chekhov/#comments</comments>
		<pubDate>Mon, 14 Nov 2011 13:23:54 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
				<category><![CDATA[Advertising]]></category>
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		<description><![CDATA[2012 budgeting, still in full swing at many newspaper companies, is too much like a medical examiner’s exercise. What I hear: Dailies are budgeting down from mid-single digits to as high as low double-digits in print advertising for 2012, compared to 2011. That would compare to how much they’ve already lost this year, compared to last year. Those are brutal numbers.]]></description>
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<div id="content_div-50649">
<p><strong>First published at Nieman Journalism Lab</strong></p>
<p>“<a href="http://en.wikipedia.org/wiki/Three_Sisters_(play)">Three Sisters</a>,” like most of <a href="http://en.wikipedia.org/wiki/Anton_Chekhov">Anton Chekhov’s</a> plays, smells of decline. His works, set in the decaying Russia of the late 19th century, offer an odd resonance to our time, a time of doubt, loss, and pessimism. Watching “Three Sisters,” performed locally last weekend, inevitably invited thoughts of the struggling news industry — as too many things do.</p>
<p>I was first struck by this Chekhov quotation in the theater program: “Russians glory in the past, hate the present, and fear the future.” It’s not easy to find that exact quote on the web, but it certainly sums up much of the playwright’s work and his assessment of the national character into which he was born in 1860.</p>
<p>That thought also seems to say too something about news industry today. Those halcyon days of monopoly dailies weren’t as wonderful as the rose-colored rearview memories recall. The present is an unending struggle — the near future, at least, looking as bad or worse than today.</p>
<p>2012 budgeting, still in full swing at many newspaper companies, is too much like a medical examiner’s exercise. What I hear: Dailies are budgeting down from mid-single digits to as high as low double-digits in print advertising for 2012, compared to 2011. That would compare to how much they’ve already lost this year, compared to last year. Those are brutal numbers.</p>
<p>Last week, one news exec told me about the gap between his advertising department’s projections — more shades of down — and the news operation’s need for increased funding in the once-in-every-four years cycle of a presidential election and the Olympics. The chasm is widening.</p>
<p>Even execs as veteran as Belo CEO Robert Decherd, are <a href="http://blogs.wpri.com/2011/11/03/full-projo-paywall-set-for-2012-as-advertising-sales-slump-11/">moved</a> to incredulity to describe where we stand. As <a href="http://blogs.wpri.com/2011/11/03/full-projo-paywall-set-for-2012-as-advertising-sales-slump-11/">reported</a> by Ted Nesi, for Providence’s WPRI:</p>
<blockquote><p>Decherd said he expects the multiyear drop in revenue at The [Providence] Journal and its California sister paper The Press-Enterprise will end soon, if only because it’s hard to imagine how it can continue for much longer. The Providence paper’s revenue <a href="http://blogs.wpri.com/2011/03/14/projo-a-100m-business-no-more-with-56-of-ads-gone/">plunged 40%</a> between 2005 and 2010.</p>
<p>“I think you can expect some modest stability in those markets, because they just cannot continue to decline at the rates they have,” Decherd said. “That’s what we’re counting on. There has to be a stabilization there.” He said “everybody in the industry was surprised” by how weak advertising sales were this spring and summer.</p></blockquote>
<p><em>They just cannot continue to decline at the rates they have.</em> That’s our update on the popular newspaper CEO outlook of 2006-2009: <em>We have limited visibility about the future.</em></p>
<p>It <em>is</em> hard to imagine more decline. It may be harder, though, not to imagine it:</p>
<ul>
<li><strong>Europe faces double-dip recession head-on. The U.S.’s economy is still gurgling.</strong></li>
<li><strong>Print advertising continues its five-year decline</strong>, with trend lines still headed south.</li>
<li><strong>Print circulation continues to decline</strong>, with its own five-year-plus trajectory. Digital circulation strategies are nascent, with some hope of providing a significant new revenue stream, but offer too few dollars, euros, or pounds to make a 2012 difference for the vast majority of publishers.</li>
<li><strong>Digital advertising is poised to become the second largest category of advertising</strong> in the U.S. this year, already second in the UK and Japan. It’s projected, compounded three-year growth rate through 2013: 14.6 percent. The top five digital ad revenue companies — Google, Yahoo, Microsoft, AOL, and Facebook — now <a href="http://www.emarketer.com/Article.aspx?R=1008452">command</a> 67.7 percent of all digital revenue in the U.S., and their projected take is 72 percent next year.</li>
</ul>
<p>There are indeed reasons to see a stronger future, but we’d have to look beyond 2012. There is a vast world between the poles of the news debate we often hear, as in the latest iteration, Dean Starkman <a href="http://www.cjr.org/feature/confidence_game.php?page=all">skewering</a> the “future of news crowd” in CJR. That world combines the best of professional, community journalism and built-out networks of engaged community contributors. That world combines substantial revenue able to sustain independent, authoritative journalism and enables unprecedented digital access and debate.</p>
<p>We’re just not there yet, and it’s still unclear — some tablet innovation aside — how we’re going to get there from here. Some of us, maybe the congenital optimists, our beliefs leavened by years of newsroom skepticism, think we can create that future.</p>
<p>For those with their heads down, focused on the 2012 budget, it requires a short-term imagination of making it through the next year. Recent results make that 2012 process even more nervous-making. They force the renewed question: How many more jobs, newsroom and others, will be cut soon, anticipating the year ahead?</p>
<p>The Washington Post, with great penetration of its local market and above-average digital products, just reported a third-quarter loss. Its newspaper publishing division reported an operating loss of $9.9 million in the third quarter of 2011, compared to $1.7 million last year.</p>
<p>Lee’s operating income totaled just $5 million for its just-completed fiscal year, compared with $22.6 million a year ago. Operating income margin was 2.7 percent in the current year quarter.</p>
<p>McClatchy’s net income is $12 million for the first nine months of the year, due to rigorous cost-cutting.</p>
<p>Media General is at just $5.7 million in net income for the third quarter.</p>
<p>And those are the most positive numbers you can assemble; some companies swung to loss territory when you take into account goodwill and other write-downs.</p>
<p>Newspapers are on the thin edge of profitability. Yet lenders’ and investors’ demands remain. The few financial analysts look at newspaper numbers and cry “sell,” as Kevin Cohen <a href="http://blogs.wpri.com/2011/11/03/full-projo-paywall-set-for-2012-as-advertising-sales-slump-11/">did</a> in assessing A.H. Belo’s results: “”You look at the portfolio and there’s clearly a real franchise in The Dallas Morning News. You look at the other two newspapers, and I don’t think anyone would disagree that they’re not nearly as compelling of a value proposition. Is there any reason to continue to own those?”</p>
<p>But to whom?</p>
<p><a href="http://www.niemanlab.org/2011/09/a-wave-of-consolidation-some-context-on-medianews-journal-register-and-alden-global-capital/">Alden Global Capital</a>, perhaps. It’s hard to assess where Alden plays on our Chekhovian scale. Its Digital First CEO, John Paton, is a hard-nosed realist. He is trying to dismantle the old world of bricks and iron, slaying the production god, and cutting the legacy model costs.</p>
<p>His plan <em>appears</em> to be the fastest-moving one. Of course, it’s easier for him to forsake the bottom-of-the-barrel past of the Journal Register Company than it is for others. And for all the directionally smart moves Paton and his team make, it’s still not clear — the company releases only selective snippets of data indicating progress — that a new sustainable model of substantial journalism is being born.</p>
<p>If not Alden, then whom?</p>
<p>Who, perhaps in a willing sense of disbelief, would dare to relish the present and savor the future? Maybe only those who have a stake in the value of the journalism itself?</p>
<p>One editor of a chain-owned, smaller daily shared his fantasy recently. “If Alden [invested strongly in his company as it is in a number of chains] ever wants to sell, I think I can put together a group of 40 families willing to step and invest. They wouldn’t do it to make a big profit, though maybe they could make some, but they’d do it maintain a community voice.”</p>
<p>A family-owned (or families-owned) newspaper future? Back to a future?</p>
<p>Our editor can keep his model safely tucked in his desk drawer for now. We need several things to happen to test the idea: (a) willing sellers; (b) models of community investment and ownership, which could be adapted from other enterprises; (c) a taste of Silicon Valley fervor.</p>
<p>Consider that fervor for a moment. It’s basically the inverse image of the Chekhov’s (and maybe today’s?) Russians: <em>The future is glorious (check back with me, post IPO). The present is at worst a workable grind. The past is so yesterday, to update Hemingway.</em></p>
<p>There’s a kind of relentlessness, associated in previous cultures with despots and cultists, that drives companies like Groupon, LinkedIn, and Yelp through to IPOs.</p>
<p>Our editor’s dream may seem far-fetched today, but it is no more far-fetched than to believe that in 2016 the current newspaper industry will look anything like it does today. Of course, that dream is just one of many ways that the local news industry could re-fashion itself. Some companies, driven by future-grabbing leaders, will make the transition, while others will not.</p>
<p>So we are back to a 2012 gut-check and our Anton Chekhov scale.</p>
<p>How would you answer with one word these questions:</p>
<ul>
<li>Past:</li>
<li>Present:</li>
<li>Future:</li>
</ul>
<p>And how would your company?</p>
</div>
</div>
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		<title>The Newsonomics of Piano Media</title>
		<link>http://newsonomics.com/the-newsonomics-of-piano-media/</link>
		<comments>http://newsonomics.com/the-newsonomics-of-piano-media/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 15:07:18 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
				<category><![CDATA[Daily Newspaper Companies]]></category>
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		<description><![CDATA[The Piano experience isn’t about a little-heard-from place east of Vienna. It’s about scarcity. Bella says that Piano will launch in another neighboring country next month. He notes that there are 10 to 15 European countries with small populations and a smaller number of media outlets, an early sweet spot for the company. Small countries with less than two dozen media outlets, though, aren’t the story here.

The biggest takeaway for larger countries with larger publishers is the thought about scarcity. Round up a critical mass of newsy content and you may find a few percent of digital users willing to pay. Put aside nations of 50 or 300 million. Think about regions, combining newspaper, TV, and magazine companies. Think about certain kinds of topical content, which could be corralled into consumer packages (Epicurious + Mark Bittman + Top Chef Recipes?) that might make consumer sense.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
<div id="content_div-49029">
<p>Physical construction may be down across the Western World, but there’s a boom in paywalls.</p>
<p>At least 150 paywalls have been erected over the last year or so, in the U.S., U.K., and across Europe. American companies in on that construction boom include Lee, McClatchy, Morris, MediaGeneral, MediaNews, Gatehouse, and Tribune (all powered by Press+), as well as Scripps, Gannett, and Belo. From <a href="http://www.sanoma.com/about-us/sanoma-media-finland2">Sanoma</a> in Finland to The Telegraph in the U.K., a number of dailies are following the trend. Those that haven’t are almost all considering a paywall in some form; many more will launch in the next 12 months.</p>
<p>Think of that building as single home construction, in our aspirational Sim City of happy digital circulation. Once all those homes are under construction, what comes next? Shopping centers. That’s what we’re now beginning to see: Digital newsstand development is booming, with numerous blueprints so far unpublicized. As those newsstands sprout, we’re moving to a new stage of paid content, one with profound implications for newspaper and magazine budgets for 2012 and beyond.</p>
<p>The past week, of course, saw the launch of Apple’s long-awaited <a href="http://www.apple.com/ios/features.html#newsstand">Newsstand</a>, part of the lengthy iOS 5 update that put Apple users on hold and may have cost billions of dollars in lost productivity. It’s a funky little newsstand, helpfully placed on our first screens — bumping, perhaps symbolically, the NYT app from its previous slot on my iPhone. Already, we’re hearing that the product is having its intended purpose, <a href="http://paidcontent.org/article/419-apples-newsstand-is-already-booming-for-magazine-publishers/">multiplying</a> sales.</p>
<p>We can expect other newsstand launches, and re-launches. We’ve already got Amazon’s <a href="http://www.amazon.com/gp/feature.html?ie=UTF8&amp;docId=1000719641">Kindle Fire Newsstand</a>, emphasizing magazines, and many newspaper publishers are in next-stage talks with Amazon on revenue share and data issues for the next stage of their own involvement.</p>
<p>Facebook’s <a href="http://www.niemanlab.org/2011/10/like-them-or-not-the-latest-changes-to-facebook-offer-big-ideas-for-news-orgs/">new design</a>, of course, emphasizes media, so look for its Media Center to include subscription-selling, too, at some point. With <a href="http://www.livestand.com/">Yahoo Livestand</a> and and <a href="http://allthingsd.com/20110915/its-called-google-propeller-and-its-aimed-at-flipboard-and-facebook-too/">Google’s Propeller</a> set to launch soon, joining <a href="http://editions.com/">AOL’s Editions</a>, these tablet news aggregation products offer another natural home for subscription sales, though we don’t know how many of them are making that connection at this point.</p>
<p>At this newsstand inflection point, it’s worth taking a longer look at one little newsstand that has been in business for a long time — <em>since May!</em> — and see what we can learn from its experience.</p>
<p>That newsstand is <a href="http://www.pianomedia.eu/main/index.php">Piano Media</a>, the little 300,000-euro-funded, 10-person start-up, in Slovakia.</p>
<p>Slovakia? Yes, the small (5 million people) country in middle Europe has done what many other nations have only thought about. Piano has gotten <a href="http://www.pianomedia.eu/about/co_ziskate.php">almost all of Slovakia’s major publishers</a> and one TV station to work together, agree on a common paywall, and split revenue. That’s been a goal of American publishers since the lost, mid-’90s days of <a href="http://en.wikipedia.org/wiki/New_Century_Network">New Century Network</a>.</p>
<p>The newsonomics of Piano Media are straightforward. After Skype conversations, I was able to get an in-person update from CEO Tomas Bella, in Vienna last week, where more than a thousand people from around the world attended the World Association of Newspaper’s <a href="http://www.wan-ifra.org/events/63rd-world-newspaper-congress">World Newspaper Congress</a> and where that paid talk was much in evidence on panels and in private conversation.</p>
<p>Why Piano? Well, you <em>can</em> play on a piano with one finger — but if all the fingers and hands play together, it sounds much better.</p>
<p>That’s a simple description of why newsstands are all the rage. As consumers, we like stuff in a single place. If you’ve got a huge audience of installed users like Apple, Amazon, Google, or Facebook, you’re more than halfway there. If you are in Bratislava, you start with the same idea, and then use your member media to gain awareness. Top-of-mind awareness is what the newsstand battle will be about. Awareness of Piano Media is about 55 percent, according to an independent survey.</p>
<p>For Piano Media, it gains that awareness through a thin, top <a href="http://www.sme.sk/">bar</a> appearing across its nine member websites. (That bar is much like <a href="http://www.circlabs.com/">CircLabs</a> has touted in its “Circulate” concept.) Click on that banner and you get this offer: “For a single monthly payment, you can get shared access to premium content on 9 different websites.” Your choices: €0.99 for a day, €2.90 for a month, or €29 for a year. (Is “<a href="http://articles.latimes.com/2011/oct/18/business/la-fi-hiltzik-20111019">nine, nine, nine</a>” spreading?) Sign in and get access to all: one price, one login recognized persistently by all member sites. Most buyers opt for the monthly deal.</p>
<p>So this is a newsstand — but it’s not a kiosk, a difference Bella emphasizes. A kiosk just lets you buy a single title, from a collection. It makes use of collective marketing, but doesn’t make use of how we like to digitally read, a little of this, a little of that, without barriers.</p>
<p>Bella, formerly editor-in-chief of <a href="http://www.sme.sk/">SME Online</a>, the digital operation of the country’s largest paper, must have good diplomatic skills to have pulled together agreement among publishers to allow cross-title reading, and to test new revenue plans. He’s also in investment mode, heading toward a Round B of funding to expand Piano. In talking with him, here are a few significant principles I think we can draw from the Piano experience:</p>
<ul>
<li><strong>The money isn’t big, but it grows as reader psychology changes.</strong> Given concerns about sharing data — a big part of the value proposition for publishers, says Bella — Piano won’t disclose how many paying subscribers it has or its revenues so far, other than to say that subscribers are in the five digits with a rapid growth rate. Let’s take the lower end of that and say it is approaching 25,000 digital subscribers. With an overall Internet population of 2.5 million, that would be one percent of the Internet users. Again, it’s similar to what we see from <a href="http://www.niemanlab.org/2011/03/the-newsonomics-of-the-new-york-times-pay-fence/">The New York Times</a> to The Wall Street Journal to <a href="http://www.axelspringer.de/en/index.html">Axel Springer’s</a> forays: Aim at one percent in the first year, and then grow from there. Core customers, those willing to pay, are a tiny percentage of the overall web audience. Three percent of them, though, may equal your print subscriber numbers.</li>
<p>Piano’s prices are low, intentionally, and will be increased as it gains market power. Let’s recall, too, though that the minimum legal hourly minimum wage in Slovakia is only €1.82. About half of subscribers pay for before they hit any paywall. “That’s the strangest thing I’ve seen,” says Bella. “We’re selling peace of mind.” In another words, pay once and you have no fears of ever hitting an intrusive paywall.</p>
<li><strong>A bigger aggregation means more individual revenue.</strong> Bella explains that SME had its own paywall from 2004-2006, charging a similar sum as Piano now does. SME’s take “could be something like 10-15 times the numbers” from that first experiment.</li>
<li><strong>Publishers can spend a lot of time arguing about potential revenue split scenarios, but in the end, human habit is fairly easy to predict.</strong> Piano, a for-profit company, takes 30 percent of the revenue, and 40 percent goes to the publisher that sold the Piano sub. The remaining 30 percent goes into a pool, which is divided by actual usage. Most customers using “two, three, or four” of Piano’s offerings. In addition, “there’s 90 percent correlation between where you spend your money [buying the sub] and where you spend your time.”</li>
<li><strong>There’s always another stage.</strong> Such systems are truly platforms in the sense that they give publishers an opportunity to do things. In January, print subscribers of the member pubs will get a 50 percent discount for Piano access, which <em>may</em> help with print circulation losses, felt in Bratislava and Brno as much as in Boston and Birmingham. Most papers in Slovakia are single-copy, though, so the customer connection is weaker, with perhaps less expectation of combo deals.</li>
<li><strong>It’s about the web product, not a replica.</strong> Piano doesn’t feature e-editions or PDFs — they’re selling access to live websites. For Bella, that was essential.</li>
<li><strong>“The things that people are willing to pay for are not what publishers think.”</strong> One of the most popular innovations is a news <a href="http://teraz.sme.sk/">skimmer</a> — think Google News for Slovakia — simply headlines and quick briefs, which astounded Bella by bringing 80,000 unique visitors monthly, at no cost, since it is machine-driven.</li>
</ul>
<p>The Piano experience isn’t about a little-heard-from place east of Vienna. It’s about scarcity. Bella says that Piano will launch in another neighboring country next month. He notes that there are 10 to 15 European countries with small populations and a smaller number of media outlets, an early sweet spot for the company. Small countries with less than two dozen media outlets, though, aren’t the story here.</p>
<p>The biggest takeaway for larger countries with larger publishers is the thought about scarcity. Round up a critical mass of newsy content and you may find a few percent of digital users willing to pay. Put aside nations of 50 or 300 million. Think about <em>regions</em>, combining newspaper, TV, and magazine companies. Think about certain kinds of topical content, which could be corralled into consumer packages (Epicurious + Mark Bittman + Top Chef Recipes?) that might make <em>consumer</em> sense.</p>
<p>In addition to Piano, we’re seeing new kiosks — of varying flavors — being built out in Austria, Belgium, and France. Some will work; some won’t. These will inevitably compete with the Apples and Amazons, and we’ll follow that skirmish. Since it is the web, the future will be about many forms of distribution and of selling, with the tangibles of revenue shares and customer knowledge the currencies to follow.</p>
<p>We’re still well short of the iTunes for News holy grail here, but we are inching toward it.</p>
</div>
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		<title>The Newsonomics of Reuters&#8217; Americanization</title>
		<link>http://newsonomics.com/the-newsonomics-of-reuters-americanization/</link>
		<comments>http://newsonomics.com/the-newsonomics-of-reuters-americanization/#comments</comments>
		<pubDate>Fri, 17 Jun 2011 02:39:21 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
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		<description><![CDATA[Reuters — a household name in the U.K., where it was born 160 years ago — is now an emerging force in the U.S. That push is fueled by the 2008 Thomson Reuters merger, by the great disruption of the U.S. news business, by the launch of Reuters America (“Reuters America Claims New Territory: First Stop, Chicago and Tribune”), and by the rapidly moving effort to make over Reuters News itself.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at Nieman Journalism Lab</strong></p>
<p>News quiz: Which company can claim the largest journalistic workforce in the world?</p>
<p>As you ponder the globe’s premier news organizations — from the Times, the Journal, the Post, and the Guardian, to the BBCs, NBCs, ABCs, and NPRs, to the Bloombergs, AFPs, and APs — you’re getting closer to the right answer.</p>
<p>It’s <a href="http://www.reuters.com/">Reuters</a>, with a stable of more than 2,900 journalists at last count, and still growing. That’s right: No single company now tops 3,000 journalists, though AP, at 2,300 — and Japan’s Yomiuri — are closer to Reuters’ total. Most of the other companies are closer to a third to a half of Reuters’ size.</p>
<p>Reuters — a household name in the U.K., where it was born 160 years ago — is now an emerging force in the U.S. That push is fueled by the 2008 Thomson Reuters merger, by the great disruption of the U.S. news business, by the launch of <a href="http://thomsonreuters.com/products_services/media/media_products/a-z/reuters_america_wire/">Reuters America</a> (“<a href="http://newsonomics.com/reuters-america-claims-new-territory-first-stop-chicago/">Reuters America Claims New Territory: First Stop, Chicago and Tribune”</a>), and by the rapidly moving effort to make over Reuters News itself.</p>
<p>That U.S. initiative, where it fancies itself an insurgent, is ironic, given how big a company of which it’s part. Thomson Reuters took in $13.1 billion last year, only a one percent gain, but showing $1.4 billion in profit. More than 95 percent of that revenue comes from financial, business, and legal clients, who pay top dollar for industry news and analysis that feeds their decision-making. So, with Reuters Media less than 3 percent of TR’s revenue (at $324 million in 2010), the news operation’s own profit pressure is lessened. Unlike The New York Times, for instance, for which the new digital circulation play is practically a bet-the-company move, Reuters Media has the running room to get it right, to innovate with products and to invest in new markets.</p>
<p><a href="http://thomsonreuters.com/content/press_room/corporate/391499">Steve Adler</a>, a veteran of <a href="http://www.businessweek.com/bios/Stephen_J._Adler.htm">BusinessWeek</a>, the Wall Street Journal and American Lawyer, as well as Reuters itself (which he joined in January 2010 as senior vice president and editorial director of the company’s Professional Division), is the first U.S.-based editor-in-chief of Reuters News, taking on that job in February. In rat-a-tat-tat fashion, he’s made a slew of high-level appointments. Those choices tell us a lot about the new direction of Reuters and how it is likely to become much more of a well known brand, both within the trade and in the greater business/consumer reader world.</p>
<p>I talked with Adler this week to get a greater insight into the changing world of Reuters Media. In his mandate and in his vision, we can see powerful newsonomics in motion, that complex play of money and journalism that is reshaping what is written and what’s read.</p>
<p>Adler’s big push is to add stories of context and deeper understanding to its century-old craft of cranking out “fast, accurate, and fair” pieces. “The business itself drives us to do both,” he told me. “It’s also a move against commodification. You want to write the <em>smartest</em> story on the earnings report.”</p>
<p>He’s clear, though, that the move is huge one for a company whose very DNA is in those fast pieces. Reuters’ 2009 acquisition of <a href="http://www.breakingviews.com/OuterHomepage2.aspx?sg=breakingstories&amp;ea=c">Breakingviews</a>, commentary on business news, was an early indication of doing both. The shift Adler and team are leading, though, is remodeling the news organization, top to bottom, not just adding on a new window here or there.</p>
<p>While Reuters.com still features vestigial “update 1″ and “update 2″ stories, in recent months it’s begun to showcase in-depth pieces, ranging from “<a href="http://www.reuters.com/article/2011/06/02/us-mladic-trail-idUSTRE7517F920110602">The Hunt for Mladic</a>” to major <a href="http://link.reuters.com/gef72r">academic disclosure</a> questions, indications of the intended balance.</p>
<p>His news exec appointments reinforce the notion that Reuters News is intending to step out from its get-it-first, get-it-fast, say-it-in-less-than-900-words legacy. Among those appointments:</p>
<ul>
<li><a href="http://financial.thomsonreuters.com/deo/pdf/Paul%20Ingrassia.pdf">Paul Ingrassia</a>, a former president of <a href="https://clients.outsellinc.com/vendormarket/co.php?c=803">Dow Jones</a> Newswires, is the new deputy editor-in-chief, responsible for news content creation;</li>
<li><a href="http://www.linkedin.com/pub/jim-impoco/6/9a1/2ab">Jim Impoco</a>, ex of the New York Times, Conde Nast, Fortune and more, is now executive editor;</li>
<li><a href="http://financial.thomsonreuters.com/deo/pdf/Reg%20Chua.pdf">Reginald Chua</a>, former editor-in-chief of <a href="http://www.scmp.com/portal/site/SCMP/">The South China Morning Post</a>, is now the data editor, emphasizing the increased emphasis in connecting Thomson Reuters’ deep data assets to its journalism;</li>
<li><a href="http://financial.thomsonreuters.com/deo/pdf/Jim%20Gaines.pdf">Jim Gaines</a>, former Time Inc. magazine editor, will focus on ethics, standards and innovation;</li>
<li><a href="http://en.wikipedia.org/wiki/Harold_Evans">Harold Evans</a>, legendary Sunday Times editor, joins as editor-at-large, making a big splash this week in his Henry Kissinger/Jon Huntsman, China-oriented <a href="http://www.reuters.com/video/2011/06/14/huntsman-announces-white-house-bid?videoId=215926444&amp;videoChannel=1003">event</a>, which Huntsman chose to announce his presidential run;</li>
<li><a href="http://financial.thomsonreuters.com/deo/pdf/Stuart%20Karle.pdf">Stuart Karle</a>, former general counsel to <a href="https://clients.outsellinc.com/vendormarket/co.php?c=30712">The Wall Street Journal</a>, has become the chief operating officer, responsible for all support functions for news;</li>
<li><a href="http://www.talkingbiznews.com/?p=24151">Mike Williams</a>, former Page One editor of the Wall Street Journal, is now global enterprise editor;</li>
<li><a href="http://en.wikipedia.org/wiki/James_Ledbetter">Jim Ledbetter</a>, ex of Slate’s the Big Money, CNN Money, and the Industry Standard, has just become op-ed editor, moving from the Reuters.com editorship that he took on last year.</li>
</ul>
<p>And in the digital operation:</p>
<ul>
<li><a href="http://paidcontent.org/article/419-chrystia-freeland-to-oversee-thomson-reuters-digital-efforts/">Chrystia Freeland</a>, ex of the FT, is now editor, Thomson Reuters Digital, focused on showcasing content across the company’s digital news platforms globally;</li>
<li><a href="http://www.linkedin.com/profile/view?id=654783&amp;authType=NAME_SEARCH&amp;authToken=xn2Y&amp;locale=en_US&amp;srchid=0ad92337-9316-4dfc-a324-53ff8e080b9a-0&amp;srchindex=3&amp;srchtotal=265&amp;goback=%2Efps_PBCK_*1_Kenneth_Li_*1_*1_*1_*1_*2_*1_Y_*1_*1_*1_false_1_R_true_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&amp;pvs=ps&amp;trk=pp_profile_name_link">Ken Li</a>, a former FT staffer who returned to Reuters last year, moves up to online global editor of Reuters.com, from editor of tech and media. Ryan McCarthy, ex of HuffPo as business editor, becomes Li’s deputy.</li>
</ul>
<p>That’s just the top of it, as reorganization starts to impact many reporting teams. (Good <a href="http://www.talkingbiznews.com/?cat=61">coverage </a>of the Reuters news changes at TalkingBizNews.com.) Even in an age of much high-talent hiring and raiding, it’s a most impressive list, and represents the diverse lineage that Adler intends to draw on to create the new Reuters.</p>
<p>One big key to Reuters’ news future: the United States. It’s admittedly weak here, in number of clients, in consumer share of mind, and in revenue. In that weakness, we see Reuters’ paradox — why isn’t the world’s largest news organization the clear news leader? — displayed.</p>
<p>Reuters has an American problem. Reuters has an American opportunity.</p>
<p>“We don’t want to be seen as a foreign posting of a global operation,” says Adler. “We want to be more global by being stronger in the U.S.” While global competitors talk about Brazil, Asia, or the Middle East as top growth markets, Reuters says its number one target market news market is the U.S.</p>
<p>That means that the its bullseye is squarely on AP, whose own 2010 revenues were $630 million, a seven percent decline. Reuters America is aimed at breaking apart AP’s historical relationship — a must-have relationship — with U.S. newspapers.</p>
<p>The December 2010 Tribune deal broke that ice, as Tribune cut its AP spending by half, and bought Reuters services. <a href="http://www.linkedin.com/profile/view?id=78357&amp;authType=NAME_SEARCH&amp;authToken=Pv8v&amp;locale=en_US&amp;srchid=02b3178c-abe9-449f-be4a-59d6af62dc9f-0&amp;srchindex=1&amp;srchtotal=28&amp;goback=%2Efps_PBCK_*1_Chris_Ahearn_*1_*1_*1_*1_*2_*1_Y_*1_*1_*1_false_1_R_true_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&amp;pvs=ps&amp;trk=pp_profile_name_link">Chris Ahearn</a>, who as president of Reuters Media runs its online business, says Reuters America now has more than a dozen U.S. daily or weekly newspaper clients, with additional tests in the field. Reuters presents itself as the <em>unbundled</em> alternative to the traditional all-you-can-eat wire, as it offers more discrete packages in attempting to take market share from AP. In its unbundling, it’s not alone. Change agent John Paton, CEO of Journal Register, has also been peeling back his wire buys, signing a business news deal with TheStreet.com, and is in the midst of signing similar deals in other topical areas (&#8220;<a href="http://newsonomics.com/the-newsonomics-of-the-new-news-cost-pyramid/">The Newsonomics of the New News Cost Pyramid</a>.&#8221;)</p>
<p>Reuters has added some reporting resources in the U.S., but won’t specify how much. My sense is that the new staff commitment has been minimal and still pales against AP — but that it will grow under Adler. The company has made a point of adding third-party content modules, the latest from the 52-member-strong Investigative News Network (see “<a href="http://newsonomics.com/inns-first-big-deal-the-reuters-test/">INN’s First Big Deal: The Reuters Test</a>“); that’s a smart, cheaper way to offer more content at less cost, a wire twist in the curation era.</p>
<p>Competition is all around, as other companies morph to meet similar challenges. There’s Bloomberg, whose hot breath Reuters can feel as the company aims to eat some of TR’s core business, with the Financial Times and News Corp’s Dow Jones taking more targeted aim, and The Economist, the Times, and AP all competing for differing parts of the business. In each of its verticals, it’s got specific competition, as well. In that big consumer news war, the competition is all the English-language global news competitors, those <a href="http://newsonomics.com/topics/the-digital-dozen-will-dominate/">Digital Dozen </a>companies that only get stronger each year compared to more regionally focused companies. Global news dominance — a new quest sometimes cited — can’t be achieved if it remains a middle-of-the-mind U.S. brand.</p>
<p>To win that consumer battle, Reuters must wrestle with this fundamental question: Who is the reader?</p>
<p>Reuters veterans will tell you the company can be so focused on the B2B market, that it’s hard to make big progress in the B2C market. It’s training to be sure — and Gaines’ appointment there signals strong re-training intent. It’s also culture, and that’s tougher to change.</p>
<p>Journalists at Reuters are now being called upon to balance, and balance differently. There’s the balance between being first, with breaking news — still a core value, especially for key markets served — and the kind of thoughtful, context-rich analysis Adler’s new team is emphasizing. There’s also the balance of serving core professional markets, from by-the-second financial ones to the wider corporate ones, looking for news edges of all kinds, and the broader consumer markets.</p>
<p>Reuters would like to be a big, U.S.-recognized news brand, but it wants to emphasize serving professionals’ news reading habits. That’s a niche within a consumer niche, increasingly cloudy as the business and leisure reading worlds merge, in time and device.</p>
<p>All that balancing and nuance is <em>at least</em> a double challenge. It’s the internal challenge Adler’s execs face in aiming to transform the newsroom. It’s an external challenge, a branding challenge. It’s been tough for Reuters — since its early-web forays into the U.S. in the mid-’90s — to (re-)present itself clearly to its publics. It clearly has the assets of time and money on its side, as it tries to get those balances right, and Adler is clear in noting that’s been a big help in recruiting. Though its challenges are clear, for editors and writers, Reuters seems like a better long-term bet than numerous other news companies.</p>
<p>Don’t expect Reuters to be in the thick of the paid content debate. The company has launched a number of tablet and smartphone products, but Adler is quick to note that getting consumers to pay for digital content is a minor priority; the big payoff for TR is goosing that enterprise business. For a company that grew revenues only one percentage point in 2010, if revitalized news could push sales up just another percentage point overall, that would mean another mean another $130 million annually. Like Bloomberg, it can play a game of takeaway compared to pure play consumer news companies gasping for revenue.</p>
<p>So it’s a game of takeaway and breaking through news noise and reader habit, especially in the U.S.</p>
<p>How will we know how much Reuters is making U.S. headway? Over the next year, and in the run-up to the election, let’s see how much we hear, or see quoted, “as reported by Reuters” or links to Reuters.com. Let’s see how many Twitter links point back to Reuters stories. Let’s see how often we hear Reuters reporters interviewed on NPR or Marketplace. Let’s see how often the Reuters banner appears in the background when cable news brings on subject experts. All those — as much as unique visitor and pageview counts — will tell us how much venerable Reuters is really penetrating American culture.</p>
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		<title>The Newsonomics of the Old Dipsy-Doo</title>
		<link>http://newsonomics.com/the-newsonomics-of-the-old-dipsy-doo/</link>
		<comments>http://newsonomics.com/the-newsonomics-of-the-old-dipsy-doo/#comments</comments>
		<pubDate>Fri, 13 May 2011 22:29:35 +0000</pubDate>
		<dc:creator>Ken Doctor</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Daily Newspaper Companies]]></category>
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		<guid isPermaLink="false">http://newsonomics.com/?p=14150</guid>
		<description><![CDATA[The Chronicle’s approach, while distinctive, isn’t unique. Talk to execs at the Financial Times, Consumer Reports, the Economist, the Wall Street Journal, or ESPN, and you hear the fruits of experience. They talk nuance and flexibility, not all-or-nothing paywalls.

How useful is the Chronicle’s experience to daily newspapers? it faces the same issues as everyone else in the print business. Three years ago, it had a circulation of more than 76,000, with 71,135 print and 5,157 digital subs. Its most recent count shows 66,000 total subscribers, but 16,020 of those are digital subs. (The Chronicle doesn’t do single-copy sales, but has expanded its site license program to colleges — so some of the “lost” subscribers now get delivery through their institution, but are uncounted.)

The Chronicle, too, is struggling with the increasingly familiar economics of transition, and with the irony is front of everyone in the business: It is reaching more readers than ever, courtesy of the web, but its business is struggling to grow.

So while trade publishing can differ from general news, the questions of how to make that digital transition, how to find workable hybrid models, and what kind of content to make free are fairly similar. The Chronicle has faced many of the same questions on pricing and access that newspapers are now knee-high into. Therein lie most of the lessons to be learned and applied in mid-2011.]]></description>
			<content:encoded><![CDATA[<p><strong>First published at the Nieman Journalism Lab</strong></p>
<p>Fifteen years ago, the <a href="http://chronicle.com/">Chronicle of Higher Education</a> put up its first paywall. Since then, the wall’s developed lots of  cracks — most of them intentional ones, as the U.S.’ most trusted voice  on university and college coverage evolves its digital offerings, who it  charges, and how it charges. For all the change it’s seen in those 15  years, what’s been tried seems like prologue as the company moves into  the iPad and mobile age — and as it tries to figure out how best to  drive up revenue in the confusing push-pull of the digital world.</p>
<p>“It’s like the ESPN model,” says editor <a href="http://www.linkedin.com/pub/jeff-selingo/5/83a/50">Jeff Selingo</a>.  “We connect the content to what people are actually willing to pay  for.” Selingo came to the Chronicle 14 years ago, starting as a  reporter, and now oversees an editorial staff of 75. He knows the daily  newspaper world, having worked at two before moving into the world of  education journalism.</p>
<p>The Chronicle’s approach, while distinctive, isn’t unique. Talk to  execs at the Financial Times, Consumer Reports, the Economist, the Wall  Street Journal, or ESPN, and you hear the fruits of experience. They  talk <em>nuance</em> and flexibility, not all-or-nothing paywalls.</p>
<p>How useful is the Chronicle’s experience  to daily newspapers? Yes, the privately owned, 45-year-old Chronicle is  something quite different, a high-end trade publication. (Though I do  like newspaperman Pete Hamill’s description of the news business as  “permanent grad school,” in his recent, highly recommended Fresh Air <a href="http://www.npr.org/2011/05/05/135985200/pete-hamill-revisits-the-newsroom-in-tabloid-city">interview</a>).</p>
<p>The trade, of course, is higher education. These are discerning  readers, about half administrators and half faculty, who can be hard to  please. As a must-read publication, with little direct competition  (although seven-year-old online-only <a href="http://www.insidehighereducation.com/about_us">Inside Higher Ed</a> is making a play for its audience and ads), the Chronicle has a market  position many dailies would envy. Still a must-use for academic  recruitment, from which it derives lots of ad revenue, it depends on  circulation dollars for only about 20 percent of its overall income.</p>
<p>That said, it faces the same issues as everyone else in the print  business. Three years ago, it had a circulation of more than 76,000,  with 71,135 print and 5,157 digital subs. Its most recent count shows  66,000 total subscribers, but 16,020 of those are digital subs. (The  Chronicle doesn’t do single-copy sales, but has expanded its site  license program to colleges — so some of the “lost” subscribers now get  delivery through their institution, but are uncounted.)</p>
<p>The Chronicle, too, is struggling with the increasingly familiar  economics of transition, and with the irony is front of everyone in the  business: It is reaching more readers than ever, courtesy of the web,  but its business is struggling to grow.</p>
<p>So while trade publishing can differ from general news, the questions  of how to make that digital transition, how to find workable hybrid  models, and what kind of content to make free are fairly similar. The  Chronicle has faced many of the same questions on pricing and access  that newspapers are now knee-high into. Therein lie most of the lessons  to be learned and applied in mid-2011.</p>
<p>It’s not a matter simply of to charge or not to charge, of allowing access to <em>all</em> proprietary (usually local) content or none of it. Or of setting the  meter, and leaving it at a 20- or 25-article-per month level. Some of  the early tests of paid digital access are stuck in a rut, as  conservative experiments have retained large audiences but resulted in  too little new revenue to be meaningful. The Chronicle’s nuances give  publishers some new tools as some move on to Stage 2, and others are  about to begin tests.</p>
<p>In talking with Selingo, who served on a recent <a href="http://asne.org/annual_conference/asne_2011/convention_announcements/articleid/1782/how-much-green-is-behind-that-wall.aspx">ASNE panel</a> I moderated on pay plans, I’ve picked out six key lessons from the  Chronicle’s experience, collectively suggesting the newsonomics of the  old dipsy-doo.</p>
<p>Why <a href="http://www.thefreedictionary.com/dipsy-doodle">dipsy-doo</a>?  It’s a delightfully old-fashioned term, taking us back when people did  what they could do to sell stuff. A dipsy-doo is a kind of twist, a  zigzag take on getting something done. Starbucks doesn’t sell cooked  coffee beans and Coke doesn’t sell brown, sugar water. They sell  comfort, a piece of the good life, a good place to be.</p>
<p>News companies have always taken their selling too literally. They  thought they were selling news, when in fact they’re selling currency,  shopping deals, and packaged convenience. So, in this wannabe golden age  of new digital content sales, we need to look for lots of examples of  how and what newsy companies are selling. It’s not simply a matter of  selling the stuff (staff-written local content) that cost you the most  to produce; <em>you sell the stuff for which people are most likely to pay you</em>.</p>
<p>So, with that in mind, six learnings, down that road, from the Chronicle of Higher Education:</p>
<div><strong>Do the print/online dipsy-doo</strong></div>
<p>Check out the Chronicle’s<a href="https://www.pubservice.com/Subnew1page.aspx?PC=HE"> subscription page</a> and you see two choices. One’s a print subscription ($82.50/year) and  one’s a “digital” subscription ($72.50/year). Ah, the web’s cheaper than  print, you say. Well, no. The digital sub is actually a replica  e-edition, complete with the same advertising as the weekly print  edition. You get online access to the Chronicle’s impressive <a href="http://chronicle.com/section/Home/5">site</a>, with <em>either</em> sub. You have to take either the e-edition or the paper one to get the access, though.</p>
<p>You can see the same kind of print/digital hybrid thinking/pricing in  The New York Times’ recent digital access pay scheme. By telling  readers to pay up for digital access, the Times is leading its most  loyal online customers back — the old dipsy-doo — to print. Readers have  <a href="http://www.niemanlab.org/2011/03/call-it-the-frank-rich-discount-the-sunday-new-york-times-moves-from-premium-product-to-loss-leader-%E2%80%94-and-the-best-deal-for-digital-access/">quickly figured out</a> it’s better to order some print edition and get “included” digital  access than to just pay for digital access. Lead customers one way — and  then do a quick turn on them.</p>
<p>The Chronicle, with less competition than the Times, doesn’t even  feel the need to offer “online-only” subs, though it will begin offering  iPad-only subs through Apple’s App Store in June, testing that new  market; it has already seen 14,000 downloads of its free app.</p>
<div><strong>Make your wall artful</strong></div>
<p>Selingo says that deciding what will premium (paid) and what free is  more art than science. “We’re deciding on a day-to-day basis what’s  distinctive.” The distinctive — more than mundane work that readers are  unlikely to find elsewhere — may include any kind of story,  investigative piece, or data. There is a lot of free content — 40  percent of the site, estimates the editor.</p>
<div><strong>In data lies power</strong></div>
<p>The Chronicle’s front-and-center Facts and Figures <a href="http://chronicle.com/section/Facts-Figures/58/">section</a> offers lots of in-depth databases (“What Professors Make,” “Who Are the  Undergraduates”) and these spur lots of readership. “The power is in  data,” says Selingo. “The story [often the lead-in, sum-up] is the  promotional piece.” That’s a lesson we’ve heard often from Everyblock to  the <a href="../sacbee-shows-that-data-counts/">Sacramento Bee</a> to Dallas’ <a href="http://www.pegasusnews.com/">Pegasus News</a> to California Watch (“<a href="http://www.niemanlab.org/2011/04/the-newsonomics-of-a-single-investigative-story/">The newsonomics of a single, investigative story,</a>“), but one too little implemented at dailies.</p>
<p>“The differentiating factor is how we visualize, how we present,”  says Selingo, giving credit to Ron Coddington, a veteran of USA Today  and Knight Ridder Tribune, who now serves as the Chronicle’s assistant  managing editor for visuals.</p>
<div><strong>Play the clock</strong></div>
<p>It’s not just what you put <em>where</em>, but what you make free <em>when</em>.  Selingo says the Chronicle will sometimes put up a big data-impressive  project, making it free for a week or two, knowing that its utility will  entice readers to come back over time and read it. If they come back,  and it’s now premium (or paid), then they’re more likely to pay up.  Conversely, some content may be paid at the outset and then become free.  The bigger notion: Get readers to use — and come to rely — on the site.  Usefulness precedes ability to pay. Sampling is key.</p>
<div><strong>One size does not fit all</strong></div>
<p>Even as it has tested, twisted, and turned its techniques, Selingo  believes that a lot more nuance should be tried. He talks about pricing  “pieces of content” — packages here and there, some data products, maybe  niche internationally oriented modules. The challenges there: deciding  what to package, how to package it and how to price it — and doing that  without a major investment in time or staff. This is the mastery of the  medium- and long-tail to come, probably abetted by dynamic technologies.  Why not, I wonder, let readers make their own packages, and enable  algorithms to price them?</p>
<div><strong>Work the funnel</strong></div>
<p>The Chronicle of Higher Education, courtesy of the Internet, has an  impressive funnel to work, like every other good news company. With  Google, Facebook, and the rest of the relationship web feeding news  sites traffic at an incomprehensible (literally) pace, it’s a matter of  learning how to work that funnel on traffic. At the top end: 1.7 million  monthly unique and 14.3 million page views that the Chronicle gets,  according to Selingo. At the bottom end: those 66,000 subscribers.</p>
<p>On the one hand, that seems like an awfully small number, not quite  four percent. On the other, it represents the huge opportunity of free  web access, providing a constant stream of would-be customers — all  monetizable <em>to some degree</em> by advertising, and a tiny percentage of whom who will become core paying customers.</p>
<p>It’s no coincidence that The New York Times’ math is similar: Get  three percent of its monthly uniques to pay for digital access, one way  or another, and the Times would get as many as 900,000 new subscribers.</p>
<p>It’s the new new math — more students needed.</p>
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